A place to ask questions, connect with others, and stay in the know
We are thrilled to announce the launch of the Product Ideas Lab for our PureConnect Customers. This new community has replaced ideas.inin.com and will provide you with an improved experience that continues to focus on crowdsourcing Ideas, encouraging dialogue and building community. Our goal is to truly incorporate the voice-of-our-customers into the conversation and process that drives product development.
Why are we changing platforms?
We are standardizing our ideas processes within a new platform that aligns PureCloud, PureConnect, and PureEngage. This new platform allows us to emphasize communication and provides stronger integration to our internal systems, through which we can empower our Product Management teams to interact with you in a more consistent and decisive manner.
Bright Ideas is no longer active.
The Bright Ideas portal was deactivated on April 30th. Ideas with 10+ unique customer votes have been imported into the new portal. This was done so that our Product Managers can focus on the engaging ideas with the biggest priorities raised within the Lab. While the Bright Ideas is no longer active, we have saved an export of the ideas in case the data from the site is ever needed.
How to access the Lab?
The Product Ideas Lab is located within My Product section of the Genesys Knowledge Network. For additional information, please leverage the attached guide.
Welcome to our Ideas Laboratory! We eagerly await the new product ideas that you have and are looking forward to driving Genesys product development together.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.