PureCloud

1 to 50 of 2902 threads (10.9K total posts)
Thread Subject Replies Last Post
Agent Transfer of ACD Call to External Number
  PureCloud Topics Telephony
2 8 hours ago by Paulo Mesquita
Original post by Kelly Wilson
rules not being applied
  PureCloud Topics Outbound
1 9 hours ago by Paulo Mesquita
Original post by Stephen Ward
Automatic Script display on Agent's Desktop for Digital Channels Interactions 0 yesterday by Jorge Negri
THE HEADSET DOES NOT WORK FOR UNKNOW REASON
  PureCloud Topics Telephony
4 yesterday by Gladys Galabay
Opening Email Attachments 4 yesterday by George Ganahl
Original post by Ben Marthin
Changing wrap-up code for for finished interaction
  PureCloud Topics Omni-Channel ...
1 yesterday by George Ganahl
Original post by Glebs Suvalovs
Login to ORG issues 9 yesterday by Clay Cowell
Original post by Steven Moore
Force URL to be opened on Microsoft-Edge navigator from Script 1 yesterday by Paulo Mesquita
Original post by Oudderhem Mostafa
Types of Time Off
  PureCloud Topics Ask Me Anything (AMA)
0 yesterday by Dave Lottman
Force outgoing calls to use only one queue in "On Behalf of Queue" 3 yesterday by Oudderhem Mostafa
How can I access group voicemail remotely via phone? 5 yesterday by Rodney Gibbs
Architect could not retrieve data from "X-UserToUser" field 5 yesterday by George Ganahl
Original post by WONG CHEE HOW
WFM - Notifications
  PureCloud Topics Ask Me Anything (AMA)
0 2 days ago by Dave Lottman
Workforce Supervisor Notification
  PureCloud Topics Ask Me Anything (AMA)
0 2 days ago by Mennatalla Mohamed Sabry Ibrahim
Outage of the platform: Sorry, there is a problem with the organization you provided.
  PureCloud Topics Platform Administration
5 2 days ago by Rasko Radojevic
Send an SMS using the API
  PureCloud Topics Implementation Outbound
1 2 days ago by Robert Wakefield-Carl
Original post by Bastien PUYGRANIER
Last Login shows ''never" on the manage People page ! 12 2 days ago by Oudderhem Mostafa
Unable to answer calls 2 2 days ago by Rafael Kaufmann
DA70 USB Adaptors
  PureCloud Topics Telephony
7 2 days ago by Phill Purnell
Reports reflection
1 2 days ago by Robert Wakefield-Carl
Original post by Mahmoud Kamal
Caller stucked in queue
  PureCloud Topics Routing (ACD/IVR)
3 2 days ago by Paulo Mesquita
Original post by Meng Yong Choo
Preserve Skills during Transfer to ACD action
  PureCloud Topics Routing (ACD/IVR)
1 2 days ago by Sven Schiller
Keyboard shortcut for purecloud agent UI
3 3 days ago by Mariano Martinez
Original post by Petteri Hyyppä
WebRTC Configuration/Media Traffic 3 3 days ago by Luke Mitchell
screen pop when agent pick up the call not when call ring 2 3 days ago by Richard Schott
Original post by Mohammad Abd-Alrahman
Activate or deactivate the emergency group 2 3 days ago by George Ganahl
Original post by Ben Marthin
Buld Manage Users/Skills 4 3 days ago by Jeremy Lee
Howto prepare PureCloud widgets against DDoS?
  PureCloud Topics Implementation Security
3 3 days ago by Robert Wakefield-Carl
Original post by Marek Vrabel
PureCloud Weekly Release Notes - 12/11/19 0 3 days ago by Cole Callahan
Agent cannot send our email 8 3 days ago by Glenn leidecker
Original post by Peter Leong
Softphone VS WebRTC 4 3 days ago by Paulo Mesquita
Original post by Charaf Eddine Chemlal
Recording storage
2 3 days ago by Paulo Mesquita
Original post by Kevin Qi
WebRTC - Connections via Proxy
  PureCloud Topics SIP/VolP
1 3 days ago by Robert Wakefield-Carl
Original post by Mei Jane Lim
Is Directory Division aware
  PureCloud Topics System Administration
1 3 days ago by Robert Wakefield-Carl
Original post by Blair Wilkinson
Sorry for filling up your Digest with replies
  PureCloud Topics Connect with a ...
0 3 days ago by Robert Wakefield-Carl
AHT calculations
1 3 days ago by Robert Wakefield-Carl
Original post by Scott Schleisman
outbound script
  PureCloud Topics Outbound
1 3 days ago by Robert Wakefield-Carl
Original post by Stephen Ward
Separate Audio configuration for alerts and voicemails
  PureCloud Topics Roadmap/New Features
1 3 days ago by Robert Wakefield-Carl
Original post by Stuart Gormley
Measuring Adherence
  PureCloud Topics Reporting/Analytics
1 3 days ago by Robert Wakefield-Carl
Original post by Darryn Chang
PureCloud Change Freeze 3 3 days ago by Robert Wakefield-Carl
Original post by Paulo Mesquita
PureCloud Weekly Release Notes - 12/4/19 1 3 days ago by Robert Wakefield-Carl
Original post by Cole Callahan
Click
  PureCloud Topics Integrations
1 3 days ago by Robert Wakefield-Carl
Original post by Zhiwen Li
Left Trim 0's from a string in architect
  PureCloud Topics Architecture and Design
3 3 days ago by Robert Wakefield-Carl
Original post by Samuel Polgar
Dial 4 digit numbers from Purecloud ? 6 3 days ago by Robert Wakefield-Carl
Original post by Oudderhem Mostafa
Inline images & attachments 1 3 days ago by Robert Wakefield-Carl
Original post by Emily Kammerer
Headset for Training
  PureCloud Topics Telephony Unsure/Other
8 3 days ago by Robert Wakefield-Carl
Original post by Anagha Chandere
AMA Intro - Matthew Raimundo, Release Manager, PureCloud
  PureCloud Topics Ask Me Anything (AMA)
0 4 days ago by Matthew Raimundo
Send email after each interaction 1 4 days ago by Robert Wakefield-Carl
Original post by Richard Dib
Change date format to be YYYY-MM-DDTHH:MM:SS.sssT on Script 1 4 days ago by Robert Wakefield-Carl
Original post by Oudderhem Mostafa
Migrating from Engage to Cloud
  PureCloud Topics Implementation
1 4 days ago by Robert Wakefield-Carl
Original post by Satish Pallapotu