Genesys Cloud CX

1 to 50 of 6658 threads (26.6K total posts)
  Thread Subject Replies Last Post Status
Users unable to find other users in the same organization
 
Genesys Cloud CX Topics Unsure/Other
0 32 minutes ago by Andrew Saltonstall
WFM-Cofiguration scenari: how to change Agents between work plan rotations
 
Genesys Cloud CX Topics Platform Administration
2 an hour ago by Tim Dowdy
Original post by Laura Cepeda
HTML canned response 6 2 hours ago by Maksim Gill
Original post by Benny Martinez
Restrict Email Attachments
 
Genesys Cloud CX Topics Digital Channels
0 3 hours ago by Martin Bunting
Can a Genesys cloud shoot an API request to any third party server as soon as call rings at agent screen.(without using of agent script)
 
Genesys Cloud CX Topics Integrations
4 4 hours ago by Devanand Gawande
Scaling Virtual Edges
 
Genesys Cloud CX Topics Platform Administration Telephony
3 4 hours ago by Gabe Ladios
Do not allow alerting for replies when using Salesforce for email 0 5 hours ago by Vince Cotroneo
This phone's site, needs an additional in-service Edge for redundancy
 
Genesys Cloud CX Topics Platform Administration Telephony
4 6 hours ago by Lei Zhao
EWT Languages
 
Genesys Cloud CX Topics Architecture and Design
2 6 hours ago by Melissa Bailey
Original post by Karen Burke-Duggan
file name in view export schedule
 
Genesys Cloud CX Topics Reporting/Analytics
2 7 hours ago by Luke Mitchell
Original post by Luca Assandro
Trace Abandoned Interaction in Web Messenger
 
Genesys Cloud CX Topics Integrations
2 7 hours ago by Serena Spaccesi
Event handling and calling one message flow from another message flow
 
Genesys Cloud CX Topics Digital Channels
2 7 hours ago by Melissa Bailey
Original post by Jarvish Kisanth Singh
Quality Policies
 
Genesys Cloud CX Topics Quality Management
2 8 hours ago by Daniel Ho
Original post by Daniel Cross
Email Replies are from the wrong address. 9 8 hours ago by Andy Jackson
Original post by Nathan McKay
What is new "Peer Id" field in Queue configuration? 0 9 hours ago by Greg Beal
Assign Multiple DID numbers in Bulk to a call Flow
 
Genesys Cloud CX Topics SIP/VolP
3 17 hours ago by Vaun McCarthy
Original post by Vijaya Lakshmi
Action Map for Web Messenger... delay option like chat has? 0 20 hours ago by Brad Murlin
web WebRTC multiple popup for salesforce integration 2 21 hours ago by Brad Murlin
Original post by Alex Goh
Groups
 
Genesys Cloud CX Topics Telephony
1 21 hours ago by Robert Wakefield-Carl
Original post by Martin Black
Outbound api rate limit with rulesets
 
Genesys Cloud CX Topics Outbound System Administration
1 21 hours ago by Robert Wakefield-Carl
Original post by Eric Berkshire
Evaluation method - Disregard Skill, Next Available Agent 1 21 hours ago by Robert Wakefield-Carl
Original post by Tina Yocum
Different hold music in different in queue call flows
 
Genesys Cloud CX Topics Architecture and Design
1 21 hours ago by Robert Wakefield-Carl
Original post by Linda Andersson
How match an string using Regular Expression into Script
 
Genesys Cloud CX Topics Conversational AI ...
1 21 hours ago by Robert Wakefield-Carl
Original post by Josue Garcia
Call Evaluations not showing and saying 'REDACTED'
 
Genesys Cloud CX Topics Quality Management
1 21 hours ago by Robert Wakefield-Carl
Original post by Janine Stockley
Are you tracking, or would you like to track First Call Resolution and/or Next Call Avoidance?  If so we'd love to hear from you and get some input on product direction in this space!
 
Genesys Cloud CX Topics Reporting/Analytics
5 yesterday by Moataz Lasheen
Original post by Chris Bohlin
Feedback from my user community on recent web chat release
 
Genesys Cloud CX Topics Digital Channels
2 yesterday by Kyle Horton
Mobile Apps
 
Genesys Cloud CX Topics Remote Work Enablement
1 yesterday by George Ganahl
Original post by Regena Johnson
Genesys Cloud Professional Certification 3 yesterday by Nikos Moraitinis
Original post by Salma Dean
Filter Limit on Content Search (for Speech and Text Analytics Searches)
 
Genesys Cloud CX Quality management Genesys Cloud CX Topics Quality Management Genesys Multicloud CX Speech and Text Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Malcolm Thompson
Adding a Polycom 331 soundpoint.
 
Genesys Cloud CX Topics Implementation SIP/VolP Telephony
1 yesterday by Robert Wakefield-Carl
Original post by Nathan McKay
Adding Called Party Data to Interaction Report
 
Genesys Cloud CX Topics Outbound Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Artaud Basseth
Real-time report
 
Genesys Cloud CX Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Bhargav Shah
BYOC Genesys - Vodafone certificate renewal
 
Genesys Cloud CX Topics SIP/VolP
1 yesterday by Robert Wakefield-Carl
Original post by Mariano Cetinic Krnjan
Changing division for a data table 1 yesterday by Robert Wakefield-Carl
Original post by Sean McGrath
Trunk Line Recording
 
Genesys Cloud CX Topics Quality Management
2 yesterday by Daniel Ho
Original post by Judy Heckbert
Replying to a closed email in Genesys Cloud
 
Genesys Cloud CX Topics Roadmap/New Features Unsure/Other
5 yesterday by Szymon Prower
Original post by Darren Leahy
Canned Responses
 
Genesys Cloud CX Topics Unsure/Other
12 yesterday by Dewald Smit
Original post by Rebecca Smith
Unknown Status
 
Genesys Cloud CX Topics Unsure/Other
1 yesterday by Laura Cepeda
Original post by Tristan McGrath
Start a Conversation
 
Genesys Cloud CX Topics Omni-Channel ...
3 2 days ago by Rita Henllembart
Original post by Anurag Gusain
Service Level Buckets
 
Genesys Cloud CX Topics Reporting/Analytics
1 2 days ago by Vaun McCarthy
Original post by Judy Heckbert
Support of pdf attachments in web messenger 5 2 days ago by Angelo Cicchitto
Original post by Giuliano Ferri
Zip Code Data Table Lookup
 
Genesys Cloud CX Topics Routing (ACD/IVR)
8 2 days ago by Katia Ojea
Genesys Cloud Release Notes - 05th October 2022
 
Genesys Cloud CX Topics Roadmap/New Features User Created   GenesysCloudCX
0 2 days ago by Gabe Ladios
GDPR_API Delete Request
 
Genesys Cloud CX Topics Unsure/Other
3 2 days ago by Michael Schimento
In-Queue Email Flow Trigger 3 2 days ago by Jan Heinonen
Original post by Trey Miller
Web Messenger vs Web chat 1 2 days ago by Angelo Cicchitto
Original post by Kristen Stone
Cisco CUBE and TLS cert?
 
Genesys Cloud CX Topics Architecture and Design Telephony
2 2 days ago by Vaun McCarthy
Parse text using Architect 6 3 days ago by Artaud Basseth
WebRTC related Audio Quality issue Debugging 1 3 days ago by Gabe Ladios
Original post by Manjunath Dodda Veeranna
Dashboards & Reports Featuring Secondary Agent Presence
7 3 days ago by Nico Feliciano
Original post by Nick Payton