Genesys Cloud (formerly PureCloud)

1 to 50 of 4239 threads (16.3K total posts)
Thread Subject Replies Last Post
Division and Transferring Calls 4 3 hours ago by Ali Aljohani
Does PureCloud Integrate with ADP
4 yesterday by Richard Schott
Original post by Abdul Rehman Shaikh
Outbound caller ID - Robo Caller or Potential Spam 1 2 days ago by David Currier
Original post by Julie Green
Voice enabled prompts 1 2 days ago by Melissa Bailey
Original post by Rob Rooney
Data tables in Architect 1 2 days ago by David Currier
Original post by Charis Sideridis
Phone Management 4 3 days ago by Joan Riera
Cloud Voice and Screen Recording
 
PureCloud Topics Architecture and Design
4 3 days ago by Reginald Sheraton
Agents randomly going "not responding" during a call while on queue ?
31 3 days ago by Sven Schiller
Original post by Ramsey Miller
Get Sender's Email Address in Architect
 
PureCloud Topics Architecture and Design
2 3 days ago by Brenda Wynne
WebChat in-widget menu buttons/options 8 3 days ago by Tatjana Knezevic
Original post by Nhel Rence Grandia
User Connection Issue with Verizon Fios 0 3 days ago by Mark Kastner
Does WFM rescheduling pick up work plan rotation changes? 0 4 days ago by Vaun McCarthy
Monitor the edges
14 5 days ago by Pierrick Lozach
Original post by Patrick Giortz
Exporting Data
 
PureCloud Topics Reporting/Analytics
2 5 days ago by Ben Marthin
MS Teams Integration
 
PureCloud Topics Integrations
4 5 days ago by Martin Bunting
Speech Recognition Company Directory
 
PureCloud Topics Unsure/Other
7 5 days ago by George Ganahl
Original post by Curtis Goodell
Average Hold Time - Significant Increase
 
PureCloud Topics Reporting/Analytics
1 6 days ago by Craig Stevenson
Original post by Thomas Jackson
API Transcription Usage
 
PureCloud Topics Ask Me Anything (AMA)
1 6 days ago by Rakesh Tailor
Original post by Ann E Cipoletti
IVR Character capture
 
PureCloud Topics Architecture and Design
6 7 days ago by bruce anderson
Calls going straight to voicemail 4 9 days ago by Timothy Thomas
Original post by Thomas Ivy
Conditional Routing
 
PureCloud Topics Architecture and Design
10 9 days ago by Christopher Kaldenberg
SBC AudioCodes 4 10 days ago by Gennaro Montanino
Original post by Charaf Eddine Chemlal
How do you determine if there are any agents on-queue in call flow 5 10 days ago by Vaun McCarthy
Original post by Patrick Rada
Email
 
PureCloud Topics Routing (ACD/IVR)
11 10 days ago by Chris Bohlin
Original post by Rob Rooney
Assistance
 
PureCloud Topics Routing (ACD/IVR)
2 10 days ago by Dan Fragola
Can PureCloud check to see if people "are actually on Queue"? 4 11 days ago by Christopher Kaldenberg
Original post by Rodrigo Olivares
Moving WFM MU to another BU - anyone have any experiences?
 
PureCloud Topics Unsure/Other
0 11 days ago by Andrew Doller
Purecloud Soft Phone Advice
 
PureCloud Topics Telephony
3 11 days ago by Nathan Smith
Original post by Robert Brown
[ INFO ] Google Dialogflow CX
 
PureCloud Topics Integrations
2 11 days ago by Gennaro Montanino
Data Table Performance & Cost 4 12 days ago by Gennaro Montanino
CCPA compliance Request
 
PureCloud Topics Security
0 12 days ago by Anurag Gusain
POLL - Contact List Management Enhancements
 
PureCloud Topics Outbound
0 12 days ago by Chad McCormick
Where are Mail/Digital Channel Flows executed? 0 12 days ago by Facundo Nowicky
WFM Forecasted Staffing and Planning Groups
 
PureCloud Topics Quality Management
9 12 days ago by Sven Schiller
Original post by Will Bellerby
Call.CalledAddress & Call.Ani 2 14 days ago by John van de Ven
Original post by Gennaro Montanino
Email Spellcheck
2 17 days ago by Jenan Krishnananda
Original post by Laurie Cochrane
Can this be done?
 
PureCloud Topics Routing (ACD/IVR)
9 18 days ago by Dan Fontaine
Original post by Dan Fragola
Prompt name in Variable
16 18 days ago by Gennaro Montanino
Original post by Gomathi Vasagam
Corrupted Faxes being sent to users when faxes fail 0 18 days ago by Daniel McLeod
Chat emoji
 
PureCloud Topics Roadmap/New Features
0 19 days ago by Ly Lim
IVR flow
 
PureCloud Topics Routing (ACD/IVR)
3 20 days ago by Dan Fragola
"Stop Time" to make Calls
 
PureCloud Topics Outbound
0 20 days ago by Cauê Antonacci
Users without Personal DID Unable to make 4 20 days ago by Mike Steinke
Original post by Malcolm Green
Start Script on Ringing
 
PureCloud Topics Integrations
0 20 days ago by Gennaro Montanino
Email Routing information needed 0 25 days ago by Tilly Ramachandran
Unable to answer Call. Not Responding
 
PureCloud Topics Telephony
2 25 days ago by George Ganahl
Original post by Timothy Thomas
permission the call recording playback
 
PureCloud Topics Implementation
2 25 days ago by Taku Iizuka
Metrics showing N/A when Viewing Queue Performance with some agent filters
 
PureCloud Topics Reporting/Analytics
1 26 days ago by Craig Stevenson
Original post by Vaun McCarthy
Display Time Zone Next to User Location
 
PureCloud Topics Telephony
0 26 days ago by Mark Kastner
agents connected check - architect
 
PureCloud Topics Routing (ACD/IVR)
10 27 days ago by Gennaro Montanino
Original post by Charaf Eddine Chemlal