Genesys Cloud (formerly PureCloud)

1 to 50 of 3608 threads (14K total posts)
Thread Subject Replies Last Post
Preferred agent routing, with no preferred agents
  PureCloud Topics Routing (ACD/IVR)
2 2 hours ago by Adam Rubin
Analytics API - Returning all conversations
  PureCloud Topics Integrations
1 4 hours ago by George Ganahl
Original post by Mary Vo
Propose a callback to the caller during hold music 5 7 hours ago by George Ganahl
Original post by Jeremy Monzo
Workforce Management - Missing activities in schedules
  PureCloud Topics Ask Me Anything (AMA)
0 7 hours ago by Caroline Mbanga
Is there any way to define shortcuts for Genesys Cloud UI?
  PureCloud Topics Omni-Channel ...
0 8 hours ago by Wojciech Dzikowski
Transfer Out with Post Call Processing
  PureCloud Topics Routing (ACD/IVR)
0 8 hours ago by Daniel Kirshy
Need to be able to enable the agents to enter data that must be retrieved or available when other agents in other queue answer the transfered call from the first agent to other queue 8 9 hours ago by Jorge Negri
Extract individual question scores from evaluations for trend reporting 0 15 hours ago by Samuel Polgar
Alert - Rules not triggering for all events
  PureCloud Topics System Administration
5 20 hours ago by Paula Fleming
Voicemail/Recording retention
  PureCloud Topics System Administration
0 23 hours ago by Mark d'Auvergne
Data Table limits
  PureCloud Topics Architecture and Design
2 yesterday by George Ganahl
Original post by Blake Anderson
Desktop Client Status Change upon Workstation lock
  PureCloud Topics Unsure/Other
0 yesterday by Bob Shappell
WFM - Business Units - Time Zone Setting 6 yesterday by Henry Zambrano
See Previous emails 0 yesterday by Joan Riera
Route by Participants ANI 2 yesterday by Dean Thames
Original post by Lisa Schifilliti
Microsoft Oauth Requests
  PureCloud Topics Integrations
0 yesterday by Dean Thames
Webcam activating when logging into PureCloud
  PureCloud Topics Omni-Channel ...
7 yesterday by Donny Willems
Original post by Braiden Woodward
Policies - Recording Retention 5 yesterday by Charaf Eddine Chemlal
Original post by Brett Williams
External Trunk to Asterisk for Virtual Edge
  PureCloud Topics Telephony
5 2 days ago by George Ganahl
Original post by Mark Basinger
Default Media Type on Views
  PureCloud Topics Reporting/Analytics
7 2 days ago by George Ganahl
Original post by Angelia Harper
Purging Deleted People
  PureCloud Topics Security
2 2 days ago by George Ganahl
Original post by Erin Neufeld
Canned responses embed link to an image 0 2 days ago by Mariano Martinez
Calls rejected - WebRTC 2 2 days ago by Bryan De La Cruz
Gmail support
  PureCloud Topics Digital Channels
1 2 days ago by Robert Wakefield-Carl
Original post by Brendan Binns
Record transferred inbound calls during Closing Hours 1 2 days ago by George Ganahl
Original post by Charaf Eddine Chemlal
Call and email routing nog working
  PureCloud Topics Routing (ACD/IVR)
3 2 days ago by George Ganahl
Original post by Donny Willems
SMTP integration 3 2 days ago by Lucie DeCristofaro
Original post by Alfonso Colomina
Best solution for 'White Labeling' servicing? 1 3 days ago by JJ Earle-Henson
Original post by Matt Keleshian
Entires scenario
  PureCloud Topics Reporting/Analytics
2 3 days ago by Monica Hong
Voicemail to email issue
  PureCloud Topics Unsure/Other
1 5 days ago by Paulo Mesquita
Original post by Charles Duan
Preventing Multiple Call Alerts while Already on Calls
  PureCloud Topics Unsure/Other
2 5 days ago by Paulo Mesquita
Original post by Cedric Harris
Exempting Statuses from Adherence
  PureCloud Topics Unsure/Other
6 6 days ago by Cedric Harris
Before make Decision on Call Transfer
  PureCloud Topics Architecture and Design
3 6 days ago by Robert Wakefield-Carl
Original post by Muhammad Zubair
Feature Friday highlight: Share performance dashboards with team (public view option) 0 6 days ago by Sara Vallejo
Data action output within script 5 6 days ago by George Ganahl
Original post by Vaun McCarthy
BYOC Premises - Use of NAPTR lookup and SRV records for DNS resolution on Edge devices
  PureCloud Topics SIP/VolP
2 6 days ago by Bert Barrez
Original post by Karim OUDINOT
Clients using mobile tethering or mobile SIMS for internet access 0 6 days ago by Luke Mitchell
Integrating 2 ORGs | transferring interactions between them! 3 6 days ago by Gareth James
Original post by Gabriel Galbieri
Agent Development - Learning Module. Come join our BETA program!
  PureCloud Topics Quality Management
1 6 days ago by Vaun McCarthy
Original post by Paul Wood
Canned Responses 2 7 days ago by Louis D'Ambrosio
Change user status to Out-of-Office 4 7 days ago by George Ganahl
Original post by Daniel McLeod
Recording
  PureCloud Topics Quality Management
3 7 days ago by Rakesh Tailor
Original post by Charaf Eddine Chemlal
Configurable Call Analysis Timers
  PureCloud Topics Outbound Telephony
0 7 days ago by Craig Stevenson
Is that a way to automatically disconnect ACD Voicemail interaction after a period of time?
  PureCloud Topics Routing (ACD/IVR)
0 7 days ago by Johnson Lu
Outbound Caller ID# 3 7 days ago by Mike Steinke
Original post by Ben Marthin
Evaluations
  PureCloud Topics Quality Management
0 7 days ago by Jason Pratt
Agent Status Reporting
  PureCloud Topics Reporting/Analytics
1 7 days ago by Daniel McLeod
Original post by William Tracy
New Relic service
  PureCloud Topics Security
3 8 days ago by Vaun McCarthy
Original post by Araki Kazuo
Unable to provision new phones 10 8 days ago by Mike Steinke
Original post by Ben Marthin
Rule Management - Help 0 8 days ago by Kymberli O'Hagan