Genesys Cloud (formerly PureCloud)

1 to 50 of 4239 threads (16.3K total posts)
Thread Subject Replies Last Post
Division and Transferring Calls 4 3 hours ago by Ali Aljohani
Does PureCloud Integrate with ADP
4 yesterday by Richard Schott
Original post by Abdul Rehman Shaikh
Outbound caller ID - Robo Caller or Potential Spam 1 2 days ago by David Currier
Original post by Julie Green
Voice enabled prompts 1 2 days ago by Melissa Bailey
Original post by Rob Rooney
Data tables in Architect 1 2 days ago by David Currier
Original post by Charis Sideridis
Phone Management 4 3 days ago by Joan Riera
Cloud Voice and Screen Recording
4 3 days ago by Reginald Sheraton
Agents randomly going "not responding" during a call while on queue ?
31 3 days ago by Sven Schiller
Original post by Ramsey Miller
Get Sender's Email Address in Architect
2 3 days ago by Brenda Wynne
WebChat in-widget menu buttons/options 8 3 days ago by Tatjana Knezevic
Original post by Nhel Rence Grandia
User Connection Issue with Verizon Fios 0 3 days ago by Mark Kastner
Does WFM rescheduling pick up work plan rotation changes? 0 4 days ago by Vaun McCarthy
Monitor the edges
14 5 days ago by Pierrick Lozach
Original post by Patrick Giortz
Exporting Data
2 5 days ago by Ben Marthin
MS Teams Integration
4 5 days ago by Martin Bunting
Speech Recognition Company Directory
7 5 days ago by George Ganahl
Original post by Curtis Goodell
Average Hold Time - Significant Increase
1 6 days ago by Craig Stevenson
Original post by Thomas Jackson
API Transcription Usage
1 6 days ago by Rakesh Tailor
Original post by Ann E Cipoletti
IVR Character capture
6 7 days ago by bruce anderson
Calls going straight to voicemail 4 9 days ago by Timothy Thomas
Original post by Thomas Ivy
Conditional Routing
10 9 days ago by Christopher Kaldenberg
SBC AudioCodes 4 10 days ago by Gennaro Montanino
Original post by Charaf Eddine Chemlal
How do you determine if there are any agents on-queue in call flow 5 10 days ago by Vaun McCarthy
Original post by Patrick Rada
Email
11 10 days ago by Chris Bohlin
Original post by Rob Rooney
Assistance
2 10 days ago by Dan Fragola
Can PureCloud check to see if people "are actually on Queue"? 4 11 days ago by Christopher Kaldenberg
Original post by Rodrigo Olivares
Moving WFM MU to another BU - anyone have any experiences?
0 11 days ago by Andrew Doller
Purecloud Soft Phone Advice
3 11 days ago by Nathan Smith
Original post by Robert Brown
[ INFO ] Google Dialogflow CX
2 11 days ago by Gennaro Montanino
Data Table Performance & Cost 4 12 days ago by Gennaro Montanino
CCPA compliance Request
0 12 days ago by Anurag Gusain
POLL - Contact List Management Enhancements
0 12 days ago by Chad McCormick
Where are Mail/Digital Channel Flows executed? 0 12 days ago by Facundo Nowicky
WFM Forecasted Staffing and Planning Groups
9 12 days ago by Sven Schiller
Original post by Will Bellerby
Call.CalledAddress & Call.Ani 2 14 days ago by John van de Ven
Original post by Gennaro Montanino
Email Spellcheck
2 17 days ago by Jenan Krishnananda
Original post by Laurie Cochrane
Can this be done?
9 18 days ago by Dan Fontaine
Original post by Dan Fragola
Prompt name in Variable
16 18 days ago by Gennaro Montanino
Original post by Gomathi Vasagam
Corrupted Faxes being sent to users when faxes fail 0 18 days ago by Daniel McLeod
Chat emoji
0 19 days ago by Ly Lim
IVR flow
3 20 days ago by Dan Fragola
"Stop Time" to make Calls
0 20 days ago by Cauê Antonacci
Users without Personal DID Unable to make 4 20 days ago by Mike Steinke
Original post by Malcolm Green
Start Script on Ringing
0 20 days ago by Gennaro Montanino
Email Routing information needed 0 25 days ago by Tilly Ramachandran
Unable to answer Call. Not Responding
2 25 days ago by George Ganahl
Original post by Timothy Thomas
permission the call recording playback
2 25 days ago by Taku Iizuka
Metrics showing N/A when Viewing Queue Performance with some agent filters
1 26 days ago by Craig Stevenson
Original post by Vaun McCarthy
Display Time Zone Next to User Location
0 26 days ago by Mark Kastner
agents connected check - architect
10 27 days ago by Gennaro Montanino
Original post by Charaf Eddine Chemlal