PureCloud

1 to 50 of 2394 threads (8.6K total posts)
Thread Subject Replies Last Post
System Name Playback on VM
  PureCloud Topics Unsure/Other
2 an hour ago by Angelia Harper
Impact of Deleting/Deactivating Users
  PureCloud Topics System Administration
1 an hour ago by Jason Rogers
Original post by David DeGrandpre
WFM Schedules
  PureCloud Topics Unsure/Other
1 3 hours ago by Jay Langsford
Original post by Luke Hanrahan
How to ignore CC emails? 0 4 hours ago by Teja Darbha
Calls Per Hour?
  PureCloud Topics Reporting/Analytics
5 5 hours ago by Erin Neufeld
Original post by Kevin Mythen
Email overflow to another queue 1 7 hours ago by George Ganahl
Original post by Cameron Lach
Something went wrong 1 8 hours ago by George Ganahl
Original post by Umair Khan
User Status set to Away still rings for both the agent and customer when leaving a voice mail
  PureCloud Topics Omni-Channel ...
1 8 hours ago by George Ganahl
Original post by Monica Michaud
Softphone for Windows 7 32Bits 1 8 hours ago by George Ganahl
Original post by Sebastian Valenzuela
Error scheduling callback
  PureCloud Topics Implementation Telephony
0 yesterday by Ricardo Delgado
Having issues with Dial Plan and Callbacks. 0 yesterday by Sebastian Valenzuela
Exceptional Closure 1 yesterday by Melissa Bailey
Original post by Charaf Eddine Chemlal
Same agent for a second call from the same client (inbound)
  PureCloud Topics Routing (ACD/IVR)
1 yesterday by Melissa Bailey
Original post by Carlos Camacho Jimenez
Agent Role able to view Admin tab 15 yesterday by George Ganahl
Original post by Claire Martin
IVR Call flow Hold before transfer - suggestions 1 yesterday by George Ganahl
Original post by Darryn Chang
Consult Transfer & Internal Recordings 6 yesterday by Angel Rodriguez
Original post by Arunachalam Balaji
Edge Group
  PureCloud Topics Architecture and Design
2 4 days ago by Michael Schimento
Service Level
  PureCloud Topics Reporting/Analytics
1 5 days ago by Susan Carter
Sychronize fields of External Contacts with Script Agent ? 1 5 days ago by George Ganahl
Original post by Oudderhem Mostafa
Route interaction to preferred Agent while retrieving infos from External Contact 1 5 days ago by Melissa Bailey
Original post by Oudderhem Mostafa
Notification when retrieving an archived call
  PureCloud Topics Quality Management
0 5 days ago by David Lefevre
Ability for customer to leave message for a Callback 5 5 days ago by George Ganahl
Original post by Amy Clifton
Need to change *86 (voice mail access number) by another number not including '*'
  PureCloud Topics SIP/VolP
0 6 days ago by Jorge Negri
Web Chat Agent Availability Check 4 6 days ago by Melissa Bailey
Original post by Vickesh Patel
Activate or deactivate the emergency group 0 6 days ago by Ben Marthin
Bridge Deprecation - AD user synch alternative
  PureCloud Topics Integrations
8 6 days ago by Richard Schott
Original post by Mayeul BRIVET
Schedule Saving Errors
  PureCloud Topics Unsure/Other
6 6 days ago by Trey Smith
PureCloud Weekly Release Notes - 7/17/19 0 6 days ago by Cole Callahan
Microsoft Teams with PureCloud? 0 6 days ago by Chin Yaw Han
Schedule a call back against another queue 3 6 days ago by Meng Yong Choo
Original post by Amy Clifton
Live Chat - Waiting Message 2 6 days ago by Amy Clifton
Dialpad doesn't respond to DTMF using keypad 5 6 days ago by Umair Khan
Forwarding TFN to DID in PureCloud Voice 0 7 days ago by Lee Canady
"On Queue" Agents custom Data Action for in-Queue Flow 3 7 days ago by George Ganahl
Original post by Tanner Albus
Email history/conversation log 4 7 days ago by George Ganahl
Original post by Julie Green
e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel
  PureCloud Topics Digital Channels
4 7 days ago by Cole Callahan
Original post by Jorge Negri
Transfer chat from one queue to another queue based on skill.
  PureCloud Topics Routing (ACD/IVR)
1 7 days ago by Cole Callahan
Original post by Matt Wilbanks
Can not install two Apps (standalone, widget) at a time
  PureCloud Topics Integrations
2 7 days ago by George Ganahl
Original post by Tobias Jaeckel
Robocall blocking
  PureCloud Topics Telephony
3 7 days ago by Mark Bridges
Original post by Angelia Harper
Domains Withelist
  PureCloud Topics Security
0 7 days ago by Cyril BAYON
Salesforce integration with purecloud
  PureCloud Topics Integrations
0 7 days ago by Gopalakrishnan Mahadevan
Call recording plays hold music when Party B is transferring to Party C
  PureCloud Topics Telephony
1 7 days ago by George Ganahl
Original post by Harshit Parsai
Access control for Call Classification 4 8 days ago by George Ganahl
Original post by Francesco Mazzeo
Warm transfer to a user - timeout
  PureCloud Topics Telephony
3 8 days ago by George Ganahl
Original post by Samuel Polgar
Virtual Hold for PureCloud 4 8 days ago by Ramsey Miller
Original post by Rodrigo Hernandez
In-Queue Assignment
  PureCloud Topics Architecture and Design
4 8 days ago by Ben Marthin
Agent Transfer to Call Flow or Route
7 8 days ago by Greg Beal
[SIP Phone provisionning] What happen if a one of the Edge is offline 5 8 days ago by Valery CHHOA
Progressive Dialler Latency 3 8 days ago by Peter Dimatulac
Filter Interactions not evaluated
  PureCloud Topics Quality Management
2 9 days ago by Maisey Harris
Original post by Boris Rada