Genesys Cloud CX (formerly PureCloud)

1 to 50 of 5160 threads (20K total posts)
  Thread Subject Replies Last Post Status
Genesys "widget" in Salesforce
0 yesterday by Steve Wright
Apply Limitations to Transfers 10 yesterday by Patrick Rada
Original post by Louis DAMbrosio
Need to opposite of a Secure Flow
0 yesterday by Michael Steinke
Call Routes Division Awareness - Must Assign Routes to Divisions after change 1 yesterday by Brenda Wynne
SMTP Integration not working
3 yesterday by Derek Lightfoot
Original post by Nick Smith
customize widget
0 yesterday by Mohannad haddad
No flow when transferring an active call to another queue
1 yesterday by Melissa Bailey
Original post by Thomas Kern
/api/v2/analytics/queues/observations/query Get all observation data
0 2 days ago by Rafael Caso
Import CSV for External Contacts with custom fields.
0 2 days ago by Mostafa Oudderhem
Inbound call-flow: out-of-service feature and reporting capability
0 2 days ago by Thomas Kern
Data Action - Get value from JSON output
3 2 days ago by Reginald Sheraton
Agent Assist Google CCAI 1 2 days ago by Gareth James
Original post by Martin Bunting
secure pause - does it pause both call recording and screen recordings
1 2 days ago by Gareth James
Original post by Garima Balodi
Is it possible to match an incoming call from Genesys Cloud with a Salesforce Ligtning Service User using more than just the caller's phone number?
0 2 days ago by Anne Williams
New to Genesys Cloud - Questions about UI permissions
0 2 days ago by Will Peng
ACD Fax? 6 2 days ago by Anurag Gusain
Original post by Laurie Aspinwall
Survey Invite - Check if a previous invite was sent before sending a new one
2 2 days ago by Peter Stoltenberg
Original post by Henry Zambrano
Anyone having issues with Outbound Calls today 6 2 days ago by Brenda Wynne
Availability of Reporting on Flow Milestones 6 3 days ago by Reginald Sheraton
Original post by Malcolm Green
Multiple Agents in Multiple Queues
2 3 days ago by Vaun McCarthy
Original post by David Moschioni
Submit Q&A Show Questions for - DevOps and Platform Integration Patterns
0 3 days ago by Melissa Ly
Query regarding the reporting capabilities of Bullseye routing 10 3 days ago by Chris Bohlin
Original post by Daniel Mooney
Auto Answer ACD
8 4 days ago by Kevin Brown
Original post by Chris Sekelsky
Incorrect Eval dates when reporting on evaluation forms 4 4 days ago by Andrew Doller
Genesys Cloud AWS AI integration
1 4 days ago by Robert Wakefield-Carl
Original post by Rakesh Singh
Genesys Tempo Mobile App - Looking for Research Participants!
0 4 days ago by Kylee Kasper
Save emails to reply at a later date
2 4 days ago by Taras Buha
Original post by Heather Higginbotham
Group Dashboard
3 4 days ago by Taras Buha
Original post by Chris Carr
Interval Level Historical Shrink Data
0 4 days ago by Alec Kumlin
Win a Genesys Beyond Exam Voucher | 10 Spots Available to Play Skribbl.io
0 4 days ago by Melissa Ly
Speech recognition in Architect
7 4 days ago by Dan Fontaine
Original post by Mostafa Oudderhem
Call Back Metrics
5 4 days ago by Kevin Brown
Original post by Kim Huebner
PureCloud data retention for reports
6 4 days ago by Nathan Smith
Original post by Giuseppina Casalaro
Conversation Priority and Score
3 5 days ago by Anton Vroon
Original post by George Ganahl
Successful or Failed Scheduled Callback Notification
0 5 days ago by Michael Joseph Carreon
Ported Numbers vs Routed Number 4 5 days ago by Maurice Ford
Division setting for Schedules/Schedule groups/Call Routing. 8 5 days ago by Louis DAMbrosio
Original post by Tetsuro Fujisawa
Enforce index search for divisions
0 6 days ago by Vasudev Ramanujaiaha
Access to variables like Call.Ani and Call.ConversationId from Common Module
2 7 days ago by Joel Hellman
Send a logout message - Genesys Cloud Embeddable Framework
1 8 days ago by Robert Wakefield-Carl
Original post by Seyed Ahmad Mansouri
Call Attached Data - Outbound Campaigns 1 8 days ago by Robert Wakefield-Carl
Original post by Sizo Ndlovu
Retrieve Attribute for Agent 1 8 days ago by Robert Wakefield-Carl
Original post by Louis DAMbrosio
Routing of Salesforce Emails - Salesforce functionality creates new conversation every time for the same case gets changed. 1 8 days ago by Richard Schott
Original post by Gokul Selvanathan
API for Agentless Campaigns
3 9 days ago by Anton Vroon
Original post by Dan Ross
Email link on Survey Form not working 0 9 days ago by Steven Strom
WebRTC - Connections via Proxy
2 9 days ago by Ponin Sor
Original post by Mei Jane Lim
Prepopulate queue field with last used queue
1 10 days ago by Michael Joseph Carreon
Original post by Harold Altamirano
Changing from Mini Edges to Standard - how have you done it? 4 10 days ago by Vaun McCarthy
Genesys Cloud Weekly Release Notes - 9/15/2021
0 10 days ago by Matt Lawson
DTMF Issue
7 11 days ago by Asad Saqlain
Original post by Sajed Salah