Genesys Cloud (formerly PureCloud)

1 to 50 of 3223 threads (12.3K total posts)
Thread Subject Replies Last Post
Scheduling Generation Accuracy
  PureCloud Topics Reporting/Analytics
0 2 hours ago by Dylan Le Gros
Internal Agent to Agent Call using user name not working 0 8 hours ago by Muhammad Zubair
Remote Phone - Genesys Cloud
  PureCloud Topics Telephony
2 yesterday by Daniel McLeod
Original post by Michael McQuaid
E-Mail Notification 1 yesterday by Daniel McLeod
Original post by Rafael Kaufmann
When does the policy to delete calls actually delete the calls? 0 2 days ago by J.T. Evans
Email Routing with custom domain 1 2 days ago by Lucie DeCristofaro
Original post by Sergio Rota
Salesforce org migration
  PureCloud Topics Integrations
4 2 days ago by Richard Schott
Original post by Goodell Curtis
Roles
  PureCloud Topics System Administration
1 2 days ago by George Ganahl
Original post by Florian Pickert
Secure call flows: Encrypted payload for web service data action 1 3 days ago by Robert Wakefield-Carl
Original post by Kartik Sura
Problems with WebRTC connections
  PureCloud Topics Routing (ACD/IVR)
1 3 days ago by Daniel McLeod
Original post by Samuel Effange
Monitor live calls question
  PureCloud Topics Remote Work Enablement
2 3 days ago by Daniel McLeod
Original post by Steven Moore
Secure Call Flow
  PureCloud Topics Architecture and Design
2 5 days ago by Robert Wakefield-Carl
Original post by Anurag Gusain
DateTime Difference - PureCloud Data Action
  PureCloud Topics Implementation
6 5 days ago by Melissa Bailey
Original post by Charaf Eddine Chemlal
Genesys Compliance Advisory for U.S. Outbound Campaign Users
  PureCloud Topics Outbound
0 5 days ago by Chad McCormick
Scheduling Permissions (Preventing Outbound After Working Hours) 1 5 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Disabling Chat
  PureCloud Topics Omni-Channel ...
7 5 days ago by Trey Buck
Original post by Gordon Thomson
Advanced Questions for sort contacts on campaign
  PureCloud Topics Outbound
3 5 days ago by George Ganahl
Original post by Sergio Rota
Agents: In-Queue and Campaign at same time 7 5 days ago by Ali Aljohani
Dashboard using TV
  PureCloud Topics Unsure/Other
0 5 days ago by Irish Ann Reyes
Voicemail left for a Queue TimeStamp
  PureCloud Topics Telephony
5 6 days ago by Rebecca Harper
Original post by Michael Schimento
WAH Bandwidth 11 6 days ago by Paulo Mesquita
Original post by George Ganahl
Remote Station Personal voicemail 3 6 days ago by George Ganahl
Original post by Richard Dib
Queues Voice Mail Messages behavior
  PureCloud Topics Telephony
3 6 days ago by Robert Wakefield-Carl
Original post by Samuel Effange
Customizing Call.RemoteName 0 6 days ago by Miguel Gonzalez
Remote Work Enablement
  PureCloud Topics Remote Work Enablement
2 6 days ago by George Ganahl
Send recording through email for specific wrap up code 2 6 days ago by Oudderhem Mostafa
Call Recording including customer through IVR 10 7 days ago by Gareth James
Original post by Marian OConnell
Pure Cloud Data Action
  PureCloud Topics Integrations
2 7 days ago by alexander martinez
Determine call status in Arcihtect 2 7 days ago by Teja Darbha
Role only for turning on emergency routing
5 8 days ago by Paulo Mesquita
Original post by Kevin Kirkpatrick
WebRTC agent ringing timeout configuration 7 9 days ago by Jorge Negri
Webchat architect flow and screen-share 0 9 days ago by Anthony Demeusy
WebRTC for remote worker
  PureCloud Topics SIP/VolP Telephony
4 9 days ago by Robert Wakefield-Carl
Original post by Mayeul BRIVET
Question on Loop
  PureCloud Topics Architecture and Design
6 9 days ago by Paulo Mesquita
Original post by Angelia Harper
Queue Reports Inbound Call by Month and Hour
  PureCloud Topics Reporting/Analytics
1 10 days ago by Jeffrey Jani
Original post by Edwin Moreno
Genesys Cloud Weekly Release Notes - 3/18/2020 18 10 days ago by Paulo Mesquita
Original post by Cole Callahan
Ideas Lab: Key take-aways 0 10 days ago by Ginger Alford
How to download the certification GCA ?
  PureCloud Topics Unsure/Other
2 10 days ago by Oudderhem Mostafa
📚 Genesys Cloud Community Q&A Show - Episode 4 (Education Special) 📚
  PureCloud Topics PureCloud QA Episode
0 11 days ago by Cole Callahan
Is it possible to transfer a call back into the queue but with a different skill 9 11 days ago by Chris Bohlin
Original post by Vince Zeppa
Anonymous outbound calls - User Privacy
  PureCloud Topics SIP/VolP Telephony
2 11 days ago by Luke Mitchell
Web service data action -- collection nested in input contract
  PureCloud Topics Integrations
1 12 days ago by Mike Hardie
Original post by Adam Rubin
Adding Skills priority during transfert queue
  PureCloud Topics Routing (ACD/IVR)
4 12 days ago by Melissa Bailey
Original post by Jeremy Monzo
Incorrect Call Dispositions
  PureCloud Topics Outbound
2 12 days ago by Dean Thames
Use Campaigns with Skills 4 12 days ago by George Ganahl
Original post by Sergio Rota
Sounds Division 2 12 days ago by Sergio Rota
Desktop App new version
  PureCloud Topics Platform Administration
2 12 days ago by Sergio Rota
Open PureCloud Desktop App on Alerting Call
  PureCloud Topics Omni-Channel ...
2 12 days ago by Sergio Rota
Use Call Analysis on Transfer to Number in Architect 2 12 days ago by Sergio Rota
Manipulate network rule
  PureCloud Topics Telephony
1 12 days ago by Alessandro Boni