Genesys Cloud (formerly PureCloud)

1 to 50 of 3718 threads (14.4K total posts)
Thread Subject Replies Last Post
Coaching/Barging
  PureCloud Topics Roadmap/New Features
0 2 hours ago by Roger Medina
Receiving Live Calls Before Voicemails or Callbacks
2 9 hours ago by Scot Taylor
Original post by C.J. Rardin
Increase the alert time for auto answer
  PureCloud Topics Platform Administration
0 12 hours ago by Stuart Gormley
When Architect requests a webservice data action, what does the request?
  PureCloud Topics Integrations
2 21 hours ago by Vaun McCarthy
Integration with Zendesk Chat
  PureCloud Topics Integrations
0 22 hours ago by Wong Ricky
PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1) 2 2 days ago by Daniel McLeod
Original post by Muhammad Zubair
Set Wrapup Code Action?
  PureCloud Topics Routing (ACD/IVR)
0 3 days ago by Vaun McCarthy
calling internally ( ext to ext)  using Polycom Phones (VVX411) it displays only extension and not name
  PureCloud Topics Telephony
3 3 days ago by Ronak Shah
Bulk Download of Recorded Calls
5 3 days ago by George Ganahl
Original post by Carrie Redmon
Updates related to Edge Monitoring Idea CLPLA-I-448 4 3 days ago by Chris Mayo
Original post by Joshua Davis
Can agent listen to a hold music while the caller is in a secure ivr? 0 3 days ago by Kartik Sura
How to change/disable the default Group Voicemail Prompt 0 3 days ago by Nebojsa Radovanovic
Flow outcomes and loops? 2 3 days ago by Vaun McCarthy
chat alert
  PureCloud Topics Routing (ACD/IVR)
2 4 days ago by Paul Dittrich
Original post by Ilaria Santoro
Genesys Cloud Community Q&A Show - Episode 10 (Latitude by Genesys)
  PureCloud Topics PureCloud QA Episode
0 4 days ago by Matt Lawson
Transfer to External Trunk 7 4 days ago by George Ganahl
Original post by Henrique Sujdik
Canned Responses in Various Languages 3 4 days ago by Robert Wakefield-Carl
Original post by Louis D'Ambrosio
How long one inbound interaction can stay on queue?
  PureCloud Topics Routing (ACD/IVR)
1 4 days ago by George Ganahl
Original post by Gladys Galabay
Bulk Export & Import of Users Hierarchy/Relationships 0 4 days ago by Marian OConnell
API Calls clarification 1 4 days ago by RICHARD CHANDLER
Original post by Dewald Smit
aggregate query for retrieving call data
  PureCloud Topics Reporting/Analytics
3 4 days ago by Maisey Harris
Original post by Raghava Charyulu PVDS
Google Speech-to-text API
  PureCloud Topics Integrations
0 4 days ago by Rafael Kaufmann
Dialog Engine (?)
  PureCloud Topics Roadmap/New Features
8 4 days ago by Dean Thames
Dialogflow chat escalation to agent 0 4 days ago by Armands Bunkovskis
Send multiple Auto Reply 3 4 days ago by Jeremy Monzo
Supervisors Activating / Deactivating Agents on a Queue 3 4 days ago by Vaun McCarthy
Original post by Patrick Rada
Delete someone from your organization_why does it last in Purecloud?
  PureCloud Topics Platform Administration
0 5 days ago by Monica Hong
Facebook Handover Protocol - Integration
  PureCloud Topics Digital Channels
1 5 days ago by Brian Allison
Record transferred inbound calls during Closing Hours 2 5 days ago by Vaun McCarthy
Original post by Charaf Eddine Chemlal
In-Queue Agent Count
7 5 days ago by Pooja Kumari
Original post by Jeff Buzhardt
Enable Auto Answer as system default 2 5 days ago by Aakanksha Goyal
Domain TXT Record for sending email, temporary or permanent? 0 5 days ago by Paul Dittrich
Agent not getting interactions in assigned queue 5 5 days ago by Julie Green
Genesys Cloud Weekly Release Notes - 7/29/2020
  PureCloud Topics Roadmap/New Features
0 5 days ago by Matt Lawson
Chat Monitoring 2 5 days ago by Louis D'Ambrosio
Block numbers based on data table
  PureCloud Topics Architecture and Design
6 5 days ago by Donny Willems
Interactions not going through IVR 3 5 days ago by George Ganahl
Original post by Julie Green
Monitor Live Web Chats?
4 5 days ago by George Ganahl
Original post by Benjamin Winter
Agent Status changes to 'Not Responding' when the call is abandoned while alerting 1 5 days ago by George Ganahl
Original post by Aakanksha Goyal
One Contact associated to multiple Accounts
  PureCloud Topics Architecture and Design
0 6 days ago by Greg Barrett
Email incoming/outgoing (Security) 1 6 days ago by Chris Bosken
Original post by Muhammad Zubair
Is it possibile to launch a webservices data action when a call is abandoned? 2 6 days ago by Giovanni Laino
PureCloud Softphone Version, Update and Problems while attempting to make or receive calls
  PureCloud Topics SIP/VolP Telephony
0 7 days ago by Jorge Negri
Help Locating Conversation IDs 5 7 days ago by Cedric Harris
Interaction Timers Do not Stop 0 7 days ago by Christopher Carr
Clear emails in the queue. 12 7 days ago by Emily Kammerer
Original post by Teja Darbha
Dynamic user Access 0 7 days ago by Dewald Smit
Multiple task types/skills used through one dialler 4 7 days ago by Katie Brassell
Citrix WebRTC redirection to Thinclient with desktop client
  PureCloud Topics SIP/VolP Telephony
0 7 days ago by Jess Peebles
Run Predictive Campaign as a skill-based dialer 5 8 days ago by Robert Wakefield-Carl
Original post by Youssef Atef