Genesys Cloud (formerly PureCloud)

1 to 50 of 4809 threads (18.6K total posts)
  Thread Subject Replies Last Post Status
update data for message.message.body
 
PureCloud Topics Architecture and Design
4 an hour ago by Noufal Ebrahim
DialogFlow Bot - Change location 2 an hour ago by Lionel LIONEL FLORENCE
Salesforce chat transcript - new case? 4 6 hours ago by Vaun McCarthy
Hold Music in an Expression 0 12 hours ago by Azamat Rustamov
Grouop Voice Mail routing in a call flow
 
PureCloud Topics Ask Me Anything (AMA)
3 14 hours ago by Robert Wakefield-Carl
Original post by Mahmoud Gomaa
Integration with Flutter or React Native
 
PureCloud Topics Integrations
0 14 hours ago by Robert Wakefield-Carl
Automatically open script page instead of contact
 
PureCloud Topics Omni-Channel ...
1 19 hours ago by Robert Wakefield-Carl
Original post by Philip Hagenfeldt
Ringtone/ Audible Alert for incoming non voice interactions
 
PureCloud Topics Unsure/Other User Created   digitalalert
19 19 hours ago by Shonte Apolinar
Original post by Kristian Andrejewskis
How To Extract Email Body Without Disclaimer 2 20 hours ago by Sureshkumar Mahalingam
Oauth for Salesforce Integration
 
PureCloud Topics Integrations Security
2 yesterday by Pietro Messina
Transferring to Secure Flow with Script Button 4 yesterday by Vaun McCarthy
Original post by Maurice Ford
How To Update User's Relationship (Management) Through API 3 yesterday by Taras Buha
Original post by Sureshkumar Mahalingam
Estimated Wait Time Calculation
 
PureCloud Topics Routing (ACD/IVR)
10 yesterday by Samuel Kling
Original post by Trent Vance
Manually resetting an outbound campaign sequence to beginning
 
PureCloud Topics Outbound
1 yesterday by Robert Wakefield-Carl
Original post by Eric Allen
Bulk import template: Skill level blank or "0" 4 yesterday by Mike Steinke
Original post by Naila Duffy
Searching list of keywords from a data table - Email routing 8 yesterday by Mike Steinke
Original post by RICHARD CHANDLER
Reply to customer when email is opened from web form
 
PureCloud Topics Implementation
1 yesterday by Robert Wakefield-Carl
Original post by Rino Landro
PII Data Encryption in Chat Logs 4 yesterday by Farhan C
Switch from Hardware Edge to Virtual Edge
 
PureCloud Topics SIP/VolP Telephony
4 yesterday by Robert Wakefield-Carl
Original post by Jovan Paixao
Import Call Recordings 1 yesterday by Taras Buha
Original post by Chris Marsden
Agent status automatically changed from On-Queue to Available
 
PureCloud Topics Telephony
4 2 days ago by Katherine Baker
Original post by King Kwong
Interactions and Call Recordings 3 2 days ago by Gareth James
Original post by Ben Marthin
Facebook/Twitter integration with genesys cloud 8 3 days ago by Vaun McCarthy
Original post by Mariano Martinez
GENESYS DIALOG ENGINE - IMPORT FEATURE 1 3 days ago by Robert Wakefield-Carl
Original post by Gopalakrishnan M
Accidentally Deleted Contacts in ContacleLists
 
PureCloud Topics Outbound
1 3 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Call Error "Failed to answer call"
 
PureCloud Topics Telephony
1 3 days ago by Robert Wakefield-Carl
Original post by Danielle Hernandez
Api Json scheme example
 
PureCloud Topics Integrations
1 3 days ago by Robert Wakefield-Carl
Original post by Luis Vasquez
WebRTC Episode of the Q&A Show
 
PureCloud Topics PureCloud QA Episode
10 4 days ago by Hichem Agrebi
Original post by Matt Lawson
Voice Transcription and ACD Voicemail 3 4 days ago by Robert Wakefield-Carl
Original post by Olivier De Brauwer
How to update email (context.email passed in from Web Chat Widget 2.0) from Agent script 0 4 days ago by RIchard Surroz
Agent Engaged During Secure Flow - aka DTMF Masking\Clamping for PCI Compliance
 
PureCloud Topics Architecture and Design
2 4 days ago by Kevin Brown
Architect - Get Customer Name(voice to text transcription?)
 
PureCloud Topics Ask Me Anything (AMA)
3 4 days ago by Robert Wakefield-Carl
Original post by Azamat Rustamov
Transcription
 
PureCloud Topics Quality Management
6 4 days ago by Martin Bunting
Collect digits validation prompt - does yours do this? 0 5 days ago by Vaun McCarthy
New Poll Available
 
PureCloud Topics Unsure/Other
0 5 days ago by Matt Lawson
Preferred agent routing 2 5 days ago by Daniel Mooney
Answering Machine Detection Delays 2 5 days ago by Kevin Brown
Original post by James Ortiz
I would like to have different Utilization settings on each of my Queues. Is that possible? It looks like Utilization might be a global setting? 5 6 days ago by Robert Wakefield-Carl
Original post by George Ganahl
Jumping from Dialog bot to Dialog bot 0 6 days ago by Eric Allen
Genesys Cloud Weekly Release Notes - 6/9/2021
 
PureCloud Topics Roadmap/New Features
0 7 days ago by Matt Lawson
Beta - Subscribe to Voice Transcripts through Notification API
 
PureCloud Topics Quality Management
0 7 days ago by Rakesh Tailor
Stir/Shaken Anti-Spoofing
 
PureCloud Topics Telephony
2 7 days ago by Loic Hesling
Original post by Dean Thames
Enable Agent Queue activation only on certain queues (not across all)
 
PureCloud Topics System Administration
9 7 days ago by Jolene Blair
APIs to identify Hung interaction programmatically to them automatically disconnect them 0 7 days ago by Steve DesChenes
Dialog Engine Bot Flow Questions
 
PureCloud Topics Architecture and Design
4 7 days ago by Anish Sharma
Agent Announcement
 
PureCloud Topics Architecture and Design
3 7 days ago by Kevin Brown
Original post by Reginald Sheraton
Play GDPR country message when agent answer 4 7 days ago by Rino Landro
Custom payload Rich response is not working with Google Dialogflow Integration with Genesys 3 7 days ago by Lucie DeCristofaro
Original post by Rakesh Singh
Import of Outsourcer Schedules 3 7 days ago by Paul Soulodre
Using Scripting to Invoke multiple Secure Flows in a Dropdown 2 8 days ago by Tilly Ramachandran