Genesys Cloud CX (formerly PureCloud)

1 to 50 of 4980 threads (19.4K total posts)
  Thread Subject Replies Last Post Status
Making sign on easier for users - bypass architect/collaborate decision screen?
 
PureCloud Topics Implementation
4 an hour ago by kevin wood
Original post by Trevor Hervey
PureCloud not recognizing new Script
 
PureCloud Topics Architecture and Design
3 an hour ago by Kyle Saric
Original post by Todd Smith
Ideas Lab Contest - $50 Prize!
 
PureCloud Topics Unsure/Other
46 an hour ago by Soumik Biswas
Original post by Melissa Ly
Release note Aug 04 1 2 hours ago by Francesco Sorace
Original post by Noufal Ebrahim
Genesys Cloud Weekly Release Notes - 8/4/2021 1 2 hours ago by Francesco Sorace
Original post by Melissa Ly
How to increase session timeout
 
PureCloud Topics System Administration
1 9 hours ago by Stephane Gilbert
Original post by Alex Meyer
Genesys Cloud - Microsoft Teams
 
PureCloud Topics Integrations
0 10 hours ago by Azamat Rustamov
Dashboard Breaks when Widget Content changes
 
PureCloud Topics Reporting/Analytics
0 10 hours ago by Malcolm Green
Email non working hours
 
PureCloud Topics Architecture and Design
1 12 hours ago by Anton Vroon
Original post by Noufal Ebrahim
Buildin logic to gather customer ANI: specific to warm transfers and calls that originate internally 3 12 hours ago by Anton Vroon
Original post by Trevor Hervey
Agent Utilization
 
PureCloud Topics Routing (ACD/IVR)
0 17 hours ago by Anurag Gusain
Contactable Timesets by State
 
PureCloud Topics Outbound
0 19 hours ago by Cory King
Updating skills,languages and priority for ACD voicemail
 
PureCloud Topics Routing (ACD/IVR)
1 21 hours ago by Chris Bohlin
Original post by Kelvin Lau
Email Images not showing
 
PureCloud Topics Unsure/Other
9 22 hours ago by Marcus Amthor
Original post by Erin Neufeld
CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES 2 23 hours ago by Emily KAMmerer
Original post by Gopalakrishnan M
Log of users who listened and downloaded recordings
 
PureCloud Topics Reporting/Analytics
3 yesterday by Anton Vroon
Original post by Cesar Arribas
Setting to Enable Agents to manually put themselves back on queue after ACW selected? 1 yesterday by Vaun McCarthy
Original post by Naila Duffy
Transferring to external number, but transferring to internal voicemail
 
PureCloud Topics Architecture and Design
4 yesterday by Cory King
Focus is not moved automatically on entering voice interaction when there is one more email interaction opened
 
PureCloud Topics Implementation
2 yesterday by Rino Landro
Gamification - Default Metrics 8 2 days ago by craig farley
Original post by Amber Krueger
Using API to get external contact ID used during CSV import
 
PureCloud Topics Platform Administration
3 2 days ago by Michael Oldham
Original post by Mostafa Oudderhem
knowing when a preview dialer contact has been dialed and connected
 
PureCloud Topics Outbound
0 2 days ago by Michael Oldham
Softphone VS WebRTC 8 2 days ago by Rajeev Srikant
Original post by Charaf Eddine Chemlal
Passing queue name to another flow
 
PureCloud Topics Architecture and Design
5 2 days ago by Neha Bagla
GENESYS DIALOG ENGINE CUSTOMIZATION 3 2 days ago by Angus Huckle
Original post by Gopalakrishnan M
Email position when changing queues 2 2 days ago by Anton Vroon
Original post by Jason Beney
Genesys Cloud Hybrid Media Orgs BETA --- Coming soon! 4 2 days ago by DAVID VANMILLIGAN
Original post by Alan Lanteigne
Email interaction status when agent is logged out
 
PureCloud Topics Unsure/Other
0 2 days ago by Bertrand Deglaire
RTP Delays
 
PureCloud Topics SIP/VolP Telephony
5 2 days ago by Don Huovinen
Original post by Gordon Bell
Salesforce Campaign has been reconciled but not the campaign members
 
PureCloud Topics Integrations
0 3 days ago by Daniel Cheng
Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp 1 5 days ago by Vaun McCarthy
Original post by Shalom Benzaquen
Skills Advice
 
PureCloud Topics Routing (ACD/IVR)
4 5 days ago by Danielle La Compte
Original post by Jeff Kamin
Episode 20 - WEM AI-Forecasting and Scheduling
 
PureCloud Topics PureCloud QA Episode
0 5 days ago by Matt Lawson
Architect task Transfer to number
 
PureCloud Topics Implementation
10 5 days ago by Wojciech Dzikowski
Original post by Alessandro Leonzio
GC Business WhatsApp Settings 0 5 days ago by Vickesh Patel
Service Level distributions in Genesys Cloud?
 
PureCloud Topics Reporting/Analytics
1 6 days ago by Warren Beddie
Original post by Jeff Hoogkamer
Gamification and Vacation Time
 
PureCloud Topics Reporting/Analytics
11 6 days ago by Warren Beddie
Original post by Daniel Ross
Easy way to see how many agents are signed on at a particular time?
 
PureCloud Topics Reporting/Analytics
2 6 days ago by Warren Beddie
Original post by Jennifer Perry
Loop Iteration 7 6 days ago by Michael Steinke
Original post by Chris Carr
Salesforce - Retrieving Genesys Cloud Campaign Options
 
PureCloud Topics Integrations
0 6 days ago by Jake Thalacker
Sentiment analysis for PureSocial as Third Party Chat
 
PureCloud Topics Reporting/Analytics
0 6 days ago by Yoatl Vargas
Performance Tab - question on design 4 6 days ago by Outi Cornette
Chat interaction disconnect after 10 hours
 
PureCloud Topics Digital Channels
0 6 days ago by annie Ng
External Access for Clients to one queue 1 7 days ago by Robert Wakefield-Carl
Original post by Penny Petrie
Availability of Reporting on Flow Milestones 3 7 days ago by Malcolm Green
Genesys Cloud Weekly Release Notes - 7/28/2021
 
PureCloud Topics Roadmap/New Features
2 7 days ago by Matt Lawson
Reverse Adherence Question
 
PureCloud Topics Unsure/Other
1 7 days ago by Robert Wakefield-Carl
Original post by Greg Kruse
Org Access 1 7 days ago by Robert Wakefield-Carl
Original post by Chris Marsden
Performance Filters: DIRECTION versus INITIAL DIRECTION
 
PureCloud Topics Reporting/Analytics
1 7 days ago by Robert Wakefield-Carl
Original post by Bruce LAMbert
Export list of Divisions, Agents by Division, and Queues assigned to each agent 1 7 days ago by Robert Wakefield-Carl
Original post by Outi Cornette