Genesys Cloud (formerly PureCloud)

1 to 50 of 4406 threads (17K total posts)
Thread Subject Replies Last Post
Error When Using Script 4 an hour ago by Louis D'Ambrosio
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 11 an hour ago by Shikha Khattar
Original post by Sara Vallejo
Developing Performance Dashboard in Genesys Cloud
 
PureCloud Topics Reporting/Analytics
0 2 hours ago by Frederic Prat
Set voicemail language per user 4 3 hours ago by Sergio Rota
Original post by Marco Choiniere
Workforce Management
 
PureCloud Topics Implementation
0 4 hours ago by menna ibrahim
Calculate 10 minutes before current date&time in Architect ? 2 6 hours ago by Mostafa Oudderhem
Platform API Client SDK - RoutingAPI 3 6 hours ago by Rene Perez Solis
Remote access to Voicemail
 
PureCloud Topics Telephony
5 11 hours ago by Robert Wakefield-Carl
Original post by Martin Bunting
There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself
 
PureCloud Topics Telephony
0 12 hours ago by Edwin Moreno
SSO integration with ADFS/Azure AD - Auto Provisioning 13 15 hours ago by prem venkatesh
Agent machine without internet access 1 22 hours ago by Robert Wakefield-Carl
Original post by Maloy Karmakar
Set Wrap up code in script
 
PureCloud Topics Routing (ACD/IVR)
3 22 hours ago by Piotr Danielewski
Original post by Shwetha Ravichandran
Send an SMS using the API
 
PureCloud Topics Implementation Outbound
18 23 hours ago by Anurag Gusain
Original post by Bastien PUYGRANIER
Service Level metrics
 
PureCloud Topics Reporting/Analytics
3 23 hours ago by Bruce Lambert
Original post by Julie Green
Wrap-up codes assigned by outbound dialing
 
PureCloud Topics Outbound
4 23 hours ago by Velmani Natarajan
Digital Add Ons - Permissions 0 yesterday by Mark Elliott
Genesys Dialogue Engine now support of Voice Channel 7 yesterday by Donald Huovinen
Original post by Shalom Benzaquen
Accessing UUI data for reporting purposes
 
PureCloud Topics Reporting/Analytics
2 yesterday by Piotr Danielewski
Ability to route email through a architecture email flow before sending it out. 1 yesterday by Robert Wakefield-Carl
Original post by Rajnish Roy
When is a policy evaluated?
 
PureCloud Topics Quality Management
1 yesterday by Robert Wakefield-Carl
Original post by Giovanni Laino
AWS Direct Connect
 
PureCloud Topics Architecture and Design
1 yesterday by Robert Wakefield-Carl
Original post by Gaurav Gupta
Audible Alerts for non Voice Interactions (SMS, email) 4 yesterday by Paul Dittrich
Original post by Brenda Wynne
Polycom Zero Touch Provisioning 2 yesterday by Martin Bunting
Change Agent Status After Call Alert TimeOut 2 yesterday by Todd Dowdy
DNS SRV records for regions don't exist 2 yesterday by Paul McGurn
Microsoft Edge Chromium Support for webRTC 1 yesterday by Robert Wakefield-Carl
Original post by Tony Sturgeon
Genesys E-Mail Survey - Concerns/Questions 1 yesterday by Robert Wakefield-Carl
Original post by Thomas Jackson
What is the email formats recieved by the Genesys Cloud status Email subscription ?
 
PureCloud Topics Ask Me Anything (AMA)
1 yesterday by Robert Wakefield-Carl
Original post by Lucas Arruda Fernandes
Canned Response Inline Images 3 yesterday by Mark Elliott
Original post by Brian Allison
"Protected" Flag (Legal Hold)
 
PureCloud Topics Reporting/Analytics
2 yesterday by Twane Boettinger
How can we only record outbound calls to area codes in one party consent states
 
PureCloud Topics Outbound
1 yesterday by Robert Wakefield-Carl
Original post by Chris Peters
Audit Log | People and Permissions
 
PureCloud Topics Platform Administration
1 yesterday by Robert Wakefield-Carl
Original post by Blake Anderson
Multiple monitors - screen recording 9 2 days ago by Vaun McCarthy
Gamification - Default Metrics 4 2 days ago by Vaun McCarthy
Original post by Amber Krueger
Email via Salesforce (email to case) vs Email via Genesys Cloud (using integration) and WFM/metrics 5 3 days ago by Vaun McCarthy
Edge N+1 3 3 days ago by Robert Wakefield-Carl
Original post by Stephen King
conversation > call > accept 4 4 days ago by Martin Bunting
Original post by Chip Sharp
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting 20 4 days ago by George Ganahl
Original post by Ben Perera
Microsoft Dynamics Integration
 
PureCloud CRM integrations PureCloud Topics Integrations
1 4 days ago by Jeff Byard
Original post by Matthew Rauenzahn
Data Action to retrieve the longest waiting time for calls waiting on queue 4 4 days ago by Mostafa Oudderhem
Download Voice Transcripts
 
PureCloud Topics Unsure/Other
1 5 days ago by Robert Wakefield-Carl
Original post by Gert Acker
Salesforce URL Pop with Interaction Attribute 8 5 days ago by Chris Peters
Original post by Marian OConnell
#Call Flow # Answering Machine detection # Call Analysis Response
 
PureCloud Topics Architecture and Design
2 5 days ago by Will Bellerby
Original post by Nuphar Schwartz
Prioritizing inbound Voice Over CallBacks
 
PureCloud Topics Routing (ACD/IVR)
6 5 days ago by Bruce Dunn
Original post by Erin Neufeld
Architect Dialogflow engine bot flow
 
PureCloud Topics Roadmap/New Features
4 5 days ago by Armands Bunkovskis
Insert Row into Data Table
 
PureCloud Topics Integrations
6 6 days ago by Reginald Sheraton
CIDR IP Address Range for Cloud Media 2/24 - What actually needs to be done 3 6 days ago by Daniel McLeod
Tracking Agent Attrition (new feature) 1 6 days ago by Vaun McCarthy
Original post by Will Bellerby
Enabling Out-of-the-box Topics (New Transcription Feature) 16 6 days ago by Vaun McCarthy
Original post by Will Bellerby
Queue Overflow
 
PureCloud Topics Implementation
2 6 days ago by Martin Bunting