Genesys Cloud CX (formerly PureCloud)

1 to 50 of 5160 threads (20K total posts)
  Thread Subject Replies Last Post Status
Genesys "widget" in Salesforce
 
Genesys Cloud CX Topics Integrations
0 yesterday by Steve Wright
Apply Limitations to Transfers 10 yesterday by Patrick Rada
Original post by Louis DAMbrosio
Need to opposite of a Secure Flow
 
Genesys Cloud CX Topics Architecture and Design
0 yesterday by Michael Steinke
Call Routes Division Awareness - Must Assign Routes to Divisions after change 1 yesterday by Brenda Wynne
SMTP Integration not working
 
Genesys Cloud CX Topics Integrations Routing (ACD/IVR)
3 yesterday by Derek Lightfoot
Original post by Nick Smith
customize widget
 
Genesys Cloud CX Topics Ask Me Anything (AMA)
0 yesterday by Mohannad haddad
No flow when transferring an active call to another queue
 
Genesys Cloud CX Topics Routing (ACD/IVR)
1 yesterday by Melissa Bailey
Original post by Thomas Kern
/api/v2/analytics/queues/observations/query Get all observation data
 
Genesys Cloud CX Topics Architecture and Design
0 2 days ago by Rafael Caso
Import CSV for External Contacts with custom fields.
 
Genesys Cloud CX Topics System Administration
0 2 days ago by Mostafa Oudderhem
Inbound call-flow: out-of-service feature and reporting capability
 
Genesys Cloud CX Topics Routing (ACD/IVR)
0 2 days ago by Thomas Kern
Data Action - Get value from JSON output
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 2 days ago by Reginald Sheraton
Agent Assist Google CCAI 1 2 days ago by Gareth James
Original post by Martin Bunting
secure pause - does it pause both call recording and screen recordings
 
Genesys Cloud CX Topics Implementation
1 2 days ago by Gareth James
Original post by Garima Balodi
Is it possible to match an incoming call from Genesys Cloud with a Salesforce Ligtning Service User using more than just the caller's phone number?
 
Genesys Cloud CX Topics Integrations
0 2 days ago by Anne Williams
New to Genesys Cloud - Questions about UI permissions
 
Genesys Cloud CX Topics Omni-Channel ... Unsure/Other
0 2 days ago by Will Peng
ACD Fax? 6 2 days ago by Anurag Gusain
Original post by Laurie Aspinwall
Survey Invite - Check if a previous invite was sent before sending a new one
 
Genesys Cloud CX Topics Quality Management
2 2 days ago by Peter Stoltenberg
Original post by Henry Zambrano
Anyone having issues with Outbound Calls today 6 2 days ago by Brenda Wynne
Availability of Reporting on Flow Milestones 6 3 days ago by Reginald Sheraton
Original post by Malcolm Green
Multiple Agents in Multiple Queues
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 3 days ago by Vaun McCarthy
Original post by David Moschioni
Submit Q&A Show Questions for - DevOps and Platform Integration Patterns
 
Genesys Cloud CX Topics Genesys Cloud CX QA ...
0 3 days ago by Melissa Ly
Query regarding the reporting capabilities of Bullseye routing 10 3 days ago by Chris Bohlin
Original post by Daniel Mooney
Auto Answer ACD
 
Genesys Cloud CX Topics Routing (ACD/IVR)
8 4 days ago by Kevin Brown
Original post by Chris Sekelsky
Incorrect Eval dates when reporting on evaluation forms 4 4 days ago by Andrew Doller
Genesys Cloud AWS AI integration
 
Genesys Cloud CX Topics Integrations
1 4 days ago by Robert Wakefield-Carl
Original post by Rakesh Singh
Genesys Tempo Mobile App - Looking for Research Participants!
 
Genesys Cloud CX Topics Connect with a ...
0 4 days ago by Kylee Kasper
Save emails to reply at a later date
 
Genesys Cloud CX Topics Digital Channels
2 4 days ago by Taras Buha
Original post by Heather Higginbotham
Group Dashboard
 
Genesys Cloud CX Topics Reporting/Analytics
3 4 days ago by Taras Buha
Original post by Chris Carr
Interval Level Historical Shrink Data
 
Genesys Cloud CX Topics Reporting/Analytics
0 4 days ago by Alec Kumlin
Win a Genesys Beyond Exam Voucher | 10 Spots Available to Play Skribbl.io
 
Genesys Cloud CX Topics Unsure/Other
0 4 days ago by Melissa Ly
Speech recognition in Architect
 
Genesys Cloud CX Topics Platform Administration
7 4 days ago by Dan Fontaine
Original post by Mostafa Oudderhem
Call Back Metrics
 
Genesys Cloud CX Topics Unsure/Other
5 4 days ago by Kevin Brown
Original post by Kim Huebner
PureCloud data retention for reports
6 4 days ago by Nathan Smith
Original post by Giuseppina Casalaro
Conversation Priority and Score
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 5 days ago by Anton Vroon
Original post by George Ganahl
Successful or Failed Scheduled Callback Notification
 
Genesys Cloud CX Topics Architecture and Design Unsure/Other
0 5 days ago by Michael Joseph Carreon
Ported Numbers vs Routed Number 4 5 days ago by Maurice Ford
Division setting for Schedules/Schedule groups/Call Routing. 8 5 days ago by Louis DAMbrosio
Original post by Tetsuro Fujisawa
Enforce index search for divisions
 
Genesys Cloud CX Topics System Administration
0 6 days ago by Vasudev Ramanujaiaha
Access to variables like Call.Ani and Call.ConversationId from Common Module
 
Genesys Cloud CX Topics System Administration
2 7 days ago by Joel Hellman
Send a logout message - Genesys Cloud Embeddable Framework
 
Genesys Cloud CX Topics Integrations
1 8 days ago by Robert Wakefield-Carl
Original post by Seyed Ahmad Mansouri
Call Attached Data - Outbound Campaigns 1 8 days ago by Robert Wakefield-Carl
Original post by Sizo Ndlovu
Retrieve Attribute for Agent 1 8 days ago by Robert Wakefield-Carl
Original post by Louis DAMbrosio
Routing of Salesforce Emails - Salesforce functionality creates new conversation every time for the same case gets changed. 1 8 days ago by Richard Schott
Original post by Gokul Selvanathan
API for Agentless Campaigns
 
Genesys Cloud CX Topics Reporting/Analytics
3 9 days ago by Anton Vroon
Original post by Dan Ross
Email link on Survey Form not working 0 9 days ago by Steven Strom
WebRTC - Connections via Proxy
 
Genesys Cloud CX Topics SIP/VolP
2 9 days ago by Ponin Sor
Original post by Mei Jane Lim
Prepopulate queue field with last used queue
 
Genesys Cloud CX Topics Telephony
1 10 days ago by Michael Joseph Carreon
Original post by Harold Altamirano
Changing from Mini Edges to Standard - how have you done it? 4 10 days ago by Vaun McCarthy
Genesys Cloud Weekly Release Notes - 9/15/2021
 
Genesys Cloud CX Topics Roadmap/New Features
0 10 days ago by Matt Lawson
DTMF Issue
 
Genesys Cloud CX Topics Routing (ACD/IVR)
7 11 days ago by Asad Saqlain
Original post by Sajed Salah