Genesys Cloud CX (formerly PureCloud)

1 to 50 of 5234 threads (20.3K total posts)
  Thread Subject Replies Last Post Status
Saving emails
 
Genesys Cloud CX Topics Ask Me Anything (AMA) Unsure/Other
2 9 hours ago by Alan Mcintosh
Original post by Heather Higginbotham
Prompt not playing the desired value 1 17 hours ago by Robert Wakefield-Carl
Original post by Sreekand Muthukrishnan
Web Messenger - Automatically send connected agent details
 
Genesys Cloud CX Topics Digital Channels
1 17 hours ago by Robert Wakefield-Carl
Original post by Gareth James
Communicate user calls being auto answered
 
Genesys Cloud CX Topics Telephony Unsure/Other
3 17 hours ago by Robert Wakefield-Carl
Original post by Harpal Dhillon
Agents automatically being placed on hold during call with customers
 
Genesys Cloud CX Topics Telephony
4 yesterday by Arsen Bababekov
Emergency Groups for Chat Questions 0 yesterday by Louis DAMbrosio
Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name 7 yesterday by Jim Crespino
Original post by Jorge Negri
API Question 0 yesterday by Bryan De La Cruz
Create Closed message audio sequence based on schedule 6 yesterday by Melissa Bailey
Original post by Alastair Pitt
Call quality
 
Genesys Cloud CX Topics Architecture and Design
0 2 days ago by Rajeev Srikant
Simulate a Genesys Cloud chat button on any website 4 2 days ago by Vaun McCarthy
Original post by Jaime Perez
Genesys Cloud Custom Data Action to Check a users Active Queue Assignment
 
Genesys Cloud CX Topics Routing (ACD/IVR)
8 2 days ago by Carlos Camacho Jimenez
Original post by Kimberly Schlese
Sharing reports and performance views
 
Genesys Cloud CX Topics Reporting/Analytics
1 2 days ago by Peter Hornberger
Original post by Daniel Ondiviela
Time off planning 8 2 days ago by Sanjana SeetharAM
Original post by Darren Leahy
Outbound SMS text 1 2 days ago by Maisey Harris
Original post by Sandra Kakasova
Faxing with an Audiocodes FXS gateway 3 3 days ago by Mark Volodarskiy
Original post by Craig Gillett
Any of you found a way to record a prompt on the fly through a call flow? 15 3 days ago by Jim Crespino
Original post by Vaun McCarthy
Release Link Transfer issue 0 3 days ago by Henry ZAMbrano
Show Real time Transcription on Genesys cloud desktop agent 10 3 days ago by Jim Crespino
Original post by Rakesh Singh
Call Data Action 0 3 days ago by Matthew Raleigh
Dialog Engine Voice Channel TTS requirement
 
Genesys Cloud CX Topics Architecture and Design Unsure/Other
4 3 days ago by Melissa Bailey
Original post by David Stein
Out of hours voicemail to on call agent 0 3 days ago by Steve Wright
HTML canned response 4 3 days ago by Benny Martinez
Common Module limitations in flows
 
Genesys Cloud CX Topics Architecture and Design
11 3 days ago by Melissa Bailey
Original post by Brendan Binns
Azure Token OATH Time Duration
 
Genesys Cloud CX Topics Integrations
2 3 days ago by Janice Jahnsen
Genesys Cloud CX Weekly Release Notes - 10/13/2021
 
Genesys Cloud CX Topics Roadmap/New Features
0 3 days ago by Matt Lawson
Blank Performance View Screens
 
Genesys Cloud CX Topics Reporting/Analytics
12 4 days ago by Benjamin PIROUX
Original post by Bruce Lambert
Questions 0 4 days ago by Sajed Salah
Transfer FAX to EMAIL
0 4 days ago by Arul ThomasAntonyPillai
Re: Zero out (Transfering out) of Voicemail
7 4 days ago by BHARAT RUDRAKSHALA
Original post by Ronak Shah
Unable to edit OAuth Client after specifying Divisions on a Role
 
Genesys Cloud CX Topics Integrations Platform Administration
6 4 days ago by Angus Huckle
Original post by Matthew Karlowsky
Parse customer details to WebMessaging 1 4 days ago by Jim Crespino
Original post by Daniel Buxton
Agent Queue Assignment Report
 
Genesys Cloud CX Topics Reporting/Analytics
0 4 days ago by Juan Foreman
chat / predicitive engagement demo with chrome demo extension or tampermonkey 10 4 days ago by Jaime Perez
Original post by Tommy Braes
Prevent transcripts until Agent enters phone transaction 5 4 days ago by Rakesh Tailor
Original post by Gregory Barrett
Azure Active Directory Questions
 
Genesys Cloud CX Topics Integrations
4 4 days ago by Janice Jahnsen
Original post by Dimitri Spiro
OAuth Client Credential - Token Duration 2 4 days ago by Janice Jahnsen
Original post by Stefano Pucci
Flagged Conversations got Un-flagged after few days?
 
Genesys Cloud CX Topics Reporting/Analytics
1 4 days ago by Taras Buha
Original post by Judy Faye Dela Serna
Chat queue
 
Genesys Cloud CX Topics Digital Channels
0 4 days ago by eilidh bennett
During an interaction, the call automatically placed on hold for many times !!!
 
Genesys Cloud CX Topics SIP/VolP Telephony Unsure/Other
15 5 days ago by Benjamin PIROUX
Original post by Mostafa Oudderhem
Informative Conversation Roster beta 1 5 days ago by Gareth James
Original post by Rick Phung
Polycom SIP Phone for BYOC 0 5 days ago by Rajeev Srikant
Call monitoring
 
Genesys Cloud CX Topics Quality Management
0 5 days ago by Alex Tadda
Disable button on Script Page
 
Genesys Cloud CX Topics Architecture and Design
2 5 days ago by Anurag Gusain
SSO returning Oh No something went wrong
 
Genesys Cloud CX Topics Integrations
17 5 days ago by Becky Powell
Original post by Stephen Ward
Export data to mysql
 
Genesys Cloud CX Topics Reporting/Analytics
4 5 days ago by Warren Beddie
Original post by Charl Strauss
Looking for someone in the guide using location tab
 
Genesys Cloud CX Topics Ask Me Anything (AMA)
2 5 days ago by Bob Shappell
Original post by Valerie Mugniot
Transfer to Group from Inbound Message Flow
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 5 days ago by Matthew Raleigh
Repeat Caller Report
 
Genesys Cloud CX Topics Reporting/Analytics
3 6 days ago by Warren Beddie
Original post by Heather Higginbotham
Registration of Polycom Phone VVX201 with Genesys Cloud via Proxy
 
Genesys Cloud CX Topics Ask Me Anything (AMA)
0 6 days ago by Subhash Srivastava Mr