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Agent Transfer of ACD Call to External Number
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2
|
8 hours ago
by
Paulo Mesquita
Original post by
Kelly Wilson
|
|
rules not being applied
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1
|
9 hours ago
by
Paulo Mesquita
Original post by
Stephen Ward
|
|
Automatic Script display on Agent's Desktop for Digital Channels Interactions
|
0
|
yesterday
by
Jorge Negri
|
|
THE HEADSET DOES NOT WORK FOR UNKNOW REASON
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4
|
yesterday
by
Gladys Galabay
|
|
Opening Email Attachments
|
4
|
yesterday
by
George Ganahl
Original post by
Ben Marthin
|
|
Changing wrap-up code for for finished interaction
|
1
|
yesterday
by
George Ganahl
Original post by
Glebs Suvalovs
|
|
Login to ORG issues
|
9
|
yesterday
by
Clay Cowell
Original post by
Steven Moore
|
|
Force URL to be opened on Microsoft-Edge navigator from Script
|
1
|
yesterday
by
Paulo Mesquita
Original post by
Oudderhem Mostafa
|
|
Types of Time Off
|
0
|
yesterday
by
Dave Lottman
|
|
Force outgoing calls to use only one queue in "On Behalf of Queue"
|
3
|
yesterday
by
Oudderhem Mostafa
|
|
How can I access group voicemail remotely via phone?
|
5
|
yesterday
by
Rodney Gibbs
|
|
Architect could not retrieve data from "X-UserToUser" field
|
5
|
yesterday
by
George Ganahl
Original post by
WONG CHEE HOW
|
|
WFM - Notifications
|
0
|
2 days ago
by
Dave Lottman
|
|
Workforce Supervisor Notification
|
0
|
2 days ago
by
Mennatalla Mohamed Sabry Ibrahim
|
|
Outage of the platform: Sorry, there is a problem with the organization you provided.
|
5
|
2 days ago
by
Rasko Radojevic
|
|
Send an SMS using the API
|
1
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Bastien PUYGRANIER
|
|
Last Login shows ''never" on the manage People page !
|
12
|
2 days ago
by
Oudderhem Mostafa
|
|
Unable to answer calls
|
2
|
2 days ago
by
Rafael Kaufmann
|
|
DA70 USB Adaptors
|
7
|
2 days ago
by
Phill Purnell
|
|
Reports reflection
|
1
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Mahmoud Kamal
|
|
Caller stucked in queue
|
3
|
2 days ago
by
Paulo Mesquita
Original post by
Meng Yong Choo
|
|
Preserve Skills during Transfer to ACD action
|
1
|
2 days ago
by
Sven Schiller
|
|
Keyboard shortcut for purecloud agent UI
|
3
|
3 days ago
by
Mariano Martinez
Original post by
Petteri Hyyppä
|
|
WebRTC Configuration/Media Traffic
|
3
|
3 days ago
by
Luke Mitchell
|
|
screen pop when agent pick up the call not when call ring
|
2
|
3 days ago
by
Richard Schott
Original post by
Mohammad Abd-Alrahman
|
|
Activate or deactivate the emergency group
|
2
|
3 days ago
by
George Ganahl
Original post by
Ben Marthin
|
|
Buld Manage Users/Skills
|
4
|
3 days ago
by
Jeremy Lee
|
|
Howto prepare PureCloud widgets against DDoS?
|
3
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Marek Vrabel
|
|
PureCloud Weekly Release Notes - 12/11/19
|
0
|
3 days ago
by
Cole Callahan
|
|
Agent cannot send our email
|
8
|
3 days ago
by
Glenn leidecker
Original post by
Peter Leong
|
|
Softphone VS WebRTC
|
4
|
3 days ago
by
Paulo Mesquita
Original post by
Charaf Eddine Chemlal
|
|
Recording storage
|
2
|
3 days ago
by
Paulo Mesquita
Original post by
Kevin Qi
|
|
WebRTC - Connections via Proxy
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Mei Jane Lim
|
|
Is Directory Division aware
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Blair Wilkinson
|
|
Sorry for filling up your Digest with replies
|
0
|
3 days ago
by
Robert Wakefield-Carl
|
|
AHT calculations
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Scott Schleisman
|
|
outbound script
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Stephen Ward
|
|
Separate Audio configuration for alerts and voicemails
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Stuart Gormley
|
|
Measuring Adherence
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Darryn Chang
|
|
PureCloud Change Freeze
|
3
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Paulo Mesquita
|
|
PureCloud Weekly Release Notes - 12/4/19
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Cole Callahan
|
|
Click
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Zhiwen Li
|
|
Left Trim 0's from a string in architect
|
3
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Samuel Polgar
|
|
Dial 4 digit numbers from Purecloud ?
|
6
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Oudderhem Mostafa
|
|
Inline images & attachments
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Emily Kammerer
|
|
Headset for Training
|
8
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Anagha Chandere
|
|
AMA Intro - Matthew Raimundo, Release Manager, PureCloud
|
0
|
4 days ago
by
Matthew Raimundo
|
|
Send email after each interaction
|
1
|
4 days ago
by
Robert Wakefield-Carl
Original post by
Richard Dib
|
|
Change date format to be YYYY-MM-DDTHH:MM:SS.sssT on Script
|
1
|
4 days ago
by
Robert Wakefield-Carl
Original post by
Oudderhem Mostafa
|
|
Migrating from Engage to Cloud
|
1
|
4 days ago
by
Robert Wakefield-Carl
Original post by
Satish Pallapotu
|