PureCloud

1 to 50 of 2699 threads (9.9K total posts)
Thread Subject Replies Last Post
Web Service Data Action - to screenpop a url
  PureCloud Topics Integrations
0 14 hours ago by Johnson Lu
New color scheme for PureCloud
  PureCloud Topics Roadmap/New Features
18 18 hours ago by Darlene Oordt
Original post by Clay Tison
Architect attributes set and API view of Conversation and Debugging 6 20 hours ago by Greg Beal
Bullseye Routing
  PureCloud Topics Routing (ACD/IVR)
1 21 hours ago by Melissa Bailey
Original post by Julie Green
Event Viewer
  PureCloud Topics Platform Administration
3 22 hours ago by George Ganahl
Original post by Gordon Thomson
Script for Outbound Calls
  PureCloud Topics Outbound
2 23 hours ago by Charaf Eddine Chemlal
Is there a way to drain a queue of all interactions in one hit?
  PureCloud Topics Routing (ACD/IVR)
1 23 hours ago by George Ganahl
Original post by Christian Legg
Predictive Slowdown
  PureCloud Topics Outbound
5 yesterday by Gordon Thomson
Original post by Emily Kammerer
Replacement of Bridge network adapter
  PureCloud Topics Unsure/Other
3 yesterday by Christian Legg
Original post by Stefano Marciani
looking for in queue flows that imitate bullseye
  PureCloud Topics Routing (ACD/IVR)
5 yesterday by Brenda Wynne
Original post by Dana Eckoff
Agents Shadowing Live Calls
  PureCloud Topics Unsure/Other
5 yesterday by Gordon Thomson
Original post by Pol Buckingham
Might be a taboo question on Slack and Purecloud integration? 3 yesterday by Trey Buck
Original post by Darryn Chang
PureCloud Collaborate is free? 6 yesterday by George Ganahl
Original post by Diego Prada
Bulk update of External contacts 7 2 days ago by George Ganahl
Original post by Oudderhem Mostafa
Conference an interaction
  PureCloud Topics Telephony
7 2 days ago by Luke Mitchell
Restrict Premium Number Dialing 14 2 days ago by Luke Mitchell
Desktop App new version
  PureCloud Topics Platform Administration
1 2 days ago by Gordon Thomson
Original post by Sergio Rota
Agent locked callback
  PureCloud Topics Routing (ACD/IVR)
2 2 days ago by Gordon Thomson
Original post by Daniel Ondiviela
Post Call Survey
  PureCloud Topics Architecture and Design
5 2 days ago by Gordon Thomson
Original post by Ben Marthin
Any Call Stays "Contacting"
  PureCloud Topics Telephony
4 2 days ago by Gordon Thomson
Original post by Mohammad Khaleel
Wrap Up Code Assignment - Ideas Lab Proposal
  PureCloud Topics Platform Administration
2 2 days ago by Peter Dimatulac
Time Spent on Evaluations 0 2 days ago by Bryan De La Cruz
PureCloud Weekly Release Notes - 10/16/19 0 2 days ago by Cole Callahan
Pop-up screen number format change
  PureCloud Topics Integrations
8 3 days ago by George Ganahl
Original post by Mohammad Khaleel
Connection Issues
  PureCloud Topics Platform Administration
5 3 days ago by Darryn Chang
Original post by Gordon Thomson
Licensing 5 3 days ago by Darryn Chang
PureCloud Icons for Diagramming
  PureCloud Topics Architecture and Design
0 3 days ago by Samuel Polgar
Outbound Caller ID for Communicate
  PureCloud Topics Telephony
1 3 days ago by Cole Callahan
Original post by Steven Moore
Is it possible to force agent to only make ACD calls ? 1 3 days ago by Cole Callahan
Original post by Mayeul BRIVET
Dashboard consume License Type PureCloud 1? Why?
  PureCloud Topics Reporting/Analytics
7 3 days ago by Darlene Oordt
Original post by Ricardo Macayo
Outbound Attempted 2 3 days ago by Cole Callahan
Original post by Darryn Chang
Change Callback Caller ID Dynamically
  PureCloud Topics Architecture and Design
1 3 days ago by Cole Callahan
Original post by Paul Dittrich
Congrats George on 4k Community Posts!
  PureCloud Topics Unsure/Other
7 3 days ago by George Ganahl
Original post by Matt Lawson
User Queue Level Activity
  PureCloud Topics Reporting/Analytics
1 3 days ago by Cole Callahan
Original post by Ly Tran
Chat closing when scrolling up
0 3 days ago by Kaio Oliveira
Web Chat - Agent information - neither the agent's name nor the avatar (image) of the agent is displayed
  PureCloud Topics Digital Channels
3 3 days ago by William Martín Chávez González
Email Archiving & Deletion
  PureCloud Topics Digital Channels
0 3 days ago by Christof Delsupehe
Prevent a transfer to a specific queue
  PureCloud Topics Telephony
5 4 days ago by George Ganahl
Original post by Jeremy Monzo
Displaying all applicable wrap codes in an email thread 6 4 days ago by George Ganahl
Original post by Elka Czarny
PC Voice Americas Outage
  PureCloud Topics Telephony
1 4 days ago by Gordon Thomson
Original post by Dean Thames
Export Interactions
  PureCloud Topics Reporting/Analytics
13 4 days ago by Gordon Thomson
Original post by Patrick Orsborn
please share your Emergency Routing practice!
  PureCloud Topics Routing (ACD/IVR)
3 4 days ago by Gordon Thomson
Original post by Hiroto Masaki
Preferred Agents
  PureCloud Topics Roadmap/New Features
5 4 days ago by George Ganahl
Original post by Bob Shappell
Email Permissions & Reporting
  PureCloud Topics System Administration
4 4 days ago by Emily Kammerer
Prevent Skipping an Audio Prompt 2 4 days ago by Charaf Eddine Chemlal
Organization settings improvement
  PureCloud Topics Roadmap/New Features
1 4 days ago by George Ganahl
Original post by Glenn leidecker
Idea: Ability to change the date format
  PureCloud Ideas and feedback Archive PureCloud Date Format US
16 4 days ago by Gordon Thomson
Original post by Will Bellerby
Setting and Getting Participant Data
  PureCloud Topics Architecture and Design
3 5 days ago by Gordon Thomson
Original post by Ben Marthin
Call Flow Design Help
  PureCloud Topics Architecture and Design
2 5 days ago by Gordon Thomson
Original post by Ben Marthin
SIP Option PING on Edge 8 5 days ago by Ricardo Macayo
Original post by Charaf Eddine Chemlal