Genesys Cloud CX

1 to 50 of 9040 threads (37.3K total posts)
  Thread Subject Replies Last Post Status
What protocols are accessible between EDGE and Genesys cloud in a internet?
 
Genesys Cloud CX Topics Telephony
1 3 hours ago by Robert Wakefield-Carl
Original post by Anush Shetty
What interactions involved calling a Specific Number?
 
Genesys Cloud CX Topics Reporting/Analytics
4 5 hours ago by Vaun McCarthy
Original post by Gina Palmer
Do you have GIFT IDEAS to help this special family for the holidays?
 
Genesys Cloud CX Topics Unsure/Other
19 9 hours ago by Max Gill
Original post by Nicole Milliken
How to set up a whisper audio
 
Genesys Cloud CX Topics Architecture and Design
5 11 hours ago by George Ganahl
Original post by Pol Buckingham
Create an alert rule 3 11 hours ago by Nikhil Ponnam
Original post by Danny Ballerini
Delay in Queue Activity?
 
Genesys Cloud CX Topics Reporting/Analytics
0 11 hours ago by Katie Dodge
Salesforce Start and Stop a Campaign with Campaign Schedule
 
Genesys Cloud CX Topics Integrations Outbound
0 11 hours ago by Danniel Cioti
Exteranal contacts
 
Genesys Cloud CX Topics Unsure/Other
0 12 hours ago by Juan Ayala
Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues. 5 12 hours ago by Nikhil Ponnam
Original post by Glen Tylee
Auto Answer - Agents still going into NR
 
Genesys Cloud CX Topics Unsure/Other
1 12 hours ago by Vaun McCarthy
Original post by Michael Speights
Attempt only 1 outbound campaign call
 
Genesys Cloud CX Topics Outbound
0 13 hours ago by David Martinez
How to find keyword from email subject 2 13 hours ago by Noman Hassan
Error "Your default role is out of date. Click here to see changes." when creating a new role using AuthorizationApi 0 13 hours ago by Shai Alon
AppFoundry-related question
 
Genesys Cloud CX Topics Integrations
1 14 hours ago by Jim Crespino
Original post by Victor Shvetsky
Survey & Drawing Opportunity! | Genesys UX Research 0 14 hours ago by Heather Roth
Call external Web API on call events 2 15 hours ago by Bero Acker
WhatsApp API Change
 
Genesys Cloud CX Topics Integrations Roadmap/New Features
4 15 hours ago by Atul Nulkar
Original post by Antwuan Rencher
Whisper Audio Prompt for Callback Interactions 0 16 hours ago by Dianne Gabriel
Extract data from Content Search View
 
Genesys Cloud CX Topics Reporting/Analytics
0 16 hours ago by Neha Neha
Using CGR to prioritize Chats over Emails
 
Genesys Cloud CX Topics Routing (ACD/IVR)
0 16 hours ago by Arthur Moura
WhatsApp Reporting and Operations Challenges
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
0 16 hours ago by Lionel Largent
Exporting roles
 
Genesys Cloud CX Topics Unsure/Other
1 17 hours ago by Jan Heinonen
Original post by Shauna Gibson
Viewing canned responses permissions
 
Genesys Cloud CX Topics Platform Administration
2 17 hours ago by Karl Beal
Append to an AgentPair variable rather than updating it 2 17 hours ago by James Dunn
How long is time between leaving one queue and going to another?
 
Genesys Cloud CX Topics Routing (ACD/IVR)
0 19 hours ago by Nuttapong Limadisai
Configure Salesforce ScreenPop when Picked up ?
 
Genesys Cloud CX Topics Integrations Telephony
2 20 hours ago by Alexandre Brenne
Web Messaging transcript shows agent Profile name
 
Genesys Cloud CX Topics Digital Channels
1 yesterday by Robert Niblock
Original post by Kellyn DuBois
LAST CHANCE to give your feedback! 0 yesterday by Becky Powell
Defining max "LOGIN" time and max time in state 2 yesterday by Vincent Sabolboro
Original post by Yvgeni Liberman
Gamification Points
 
Genesys Cloud CX Topics Unsure/Other
1 yesterday by Eduard Roehrich
Original post by Cherri Lindquist
Genesys Cloud Changing Original Evaluator on rescoring
 
Genesys Cloud CX Topics Quality Management
1 yesterday by Sumant Barik
Duplicate Variable In Architect
 
Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design
4 yesterday by Jan Heinonen
Original post by SURESHKUMAR MAHALINGAM
The address on this Location has not been verified. - How can I verify a location's address?
 
Genesys Cloud CX Topics System Administration Telephony
10 yesterday by Christoph Domaschke
Original post by Monica Michaud
Location is not getting verified 4 yesterday by Christoph Domaschke
Original post by pradeep Kumar
what is the interaction history archival period for webchat
 
Genesys Cloud CX Topics Conversational AI ...
2 2 days ago by Harikrishna Venna
I want to update some items in the contact list form.
 
Genesys Cloud CX Topics Outbound
1 2 days ago by Akihiko Suzuki
Find Schedule Group stops working after exactly 25 checks. 3 2 days ago by William Goslin
Priority Based Routing Problem 1 3 days ago by William Goslin
Original post by Shenbagamoorthy B
Upcoming Agent UI Update - Multi-contextual Panels 8 4 days ago by Ricky Phung
What FedRAMP features available today and are coming soon? 0 4 days ago by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
 
Genesys Cloud CX Topics Integrations
0 4 days ago by Ismail Zniber
Is there a replacement for Code editor
 
Genesys Cloud CX Topics Integrations
2 4 days ago by Jim Crespino
Original post by David Regis
Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger
 
Genesys Cloud CX Topics Digital Channels
2 4 days ago by Angelo Cicchitto
Agent Assist on Callbacks
 
Genesys Cloud CX Topics Conversational AI ...
2 4 days ago by Brady Speed
select a calling destination by date/time frame from a data table 1 4 days ago by Vincent Sabolboro
Original post by Robert Herms
Accessibility WCAG AA - Improved Color Contrast for Messenger
 
Genesys Cloud CX Topics Digital Channels
4 4 days ago by Angelo Cicchitto
WFM Adherence View
 
Genesys Cloud CX Topics Architecture and Design
3 4 days ago by richard craig
Double ringing in Salesforce embedded client and Genesys Cloud 8 5 days ago by Prateek Sethi
Original post by Jennifer DiCesare
Silently monitoring agents
 
Genesys Cloud CX Topics Omni-Channel ...
0 5 days ago by Burak Sofu
Bot not recognizing letters correctly
 
Genesys Cloud CX Topics Conversational AI ...
0 5 days ago by Craig Gillett