Genesys Cloud CX

1 to 50 of 6658 threads (26.6K total posts)
  Thread Subject Replies Last Post Status
Users unable to find other users in the same organization
0 32 minutes ago by Andrew Saltonstall
WFM-Cofiguration scenari: how to change Agents between work plan rotations
2 an hour ago by Tim Dowdy
Original post by Laura Cepeda
HTML canned response 6 2 hours ago by Maksim Gill
Original post by Benny Martinez
Restrict Email Attachments
0 3 hours ago by Martin Bunting
Can a Genesys cloud shoot an API request to any third party server as soon as call rings at agent screen.(without using of agent script)
4 4 hours ago by Devanand Gawande
Scaling Virtual Edges
3 4 hours ago by Gabe Ladios
Do not allow alerting for replies when using Salesforce for email 0 5 hours ago by Vince Cotroneo
This phone's site, needs an additional in-service Edge for redundancy
4 6 hours ago by Lei Zhao
EWT Languages
2 6 hours ago by Melissa Bailey
Original post by Karen Burke-Duggan
file name in view export schedule
2 7 hours ago by Luke Mitchell
Original post by Luca Assandro
Trace Abandoned Interaction in Web Messenger
2 7 hours ago by Serena Spaccesi
Event handling and calling one message flow from another message flow
2 7 hours ago by Melissa Bailey
Original post by Jarvish Kisanth Singh
Quality Policies
2 8 hours ago by Daniel Ho
Original post by Daniel Cross
Email Replies are from the wrong address. 9 8 hours ago by Andy Jackson
Original post by Nathan McKay
What is new "Peer Id" field in Queue configuration? 0 9 hours ago by Greg Beal
Assign Multiple DID numbers in Bulk to a call Flow
3 17 hours ago by Vaun McCarthy
Original post by Vijaya Lakshmi
Action Map for Web Messenger... delay option like chat has? 0 20 hours ago by Brad Murlin
web WebRTC multiple popup for salesforce integration 2 21 hours ago by Brad Murlin
Original post by Alex Goh
Groups
1 21 hours ago by Robert Wakefield-Carl
Original post by Martin Black
Outbound api rate limit with rulesets
1 21 hours ago by Robert Wakefield-Carl
Original post by Eric Berkshire
Evaluation method - Disregard Skill, Next Available Agent 1 21 hours ago by Robert Wakefield-Carl
Original post by Tina Yocum
Different hold music in different in queue call flows
1 21 hours ago by Robert Wakefield-Carl
Original post by Linda Andersson
How match an string using Regular Expression into Script
1 21 hours ago by Robert Wakefield-Carl
Original post by Josue Garcia
Call Evaluations not showing and saying 'REDACTED'
1 21 hours ago by Robert Wakefield-Carl
Original post by Janine Stockley
Are you tracking, or would you like to track First Call Resolution and/or Next Call Avoidance?  If so we'd love to hear from you and get some input on product direction in this space!
5 yesterday by Moataz Lasheen
Original post by Chris Bohlin
Feedback from my user community on recent web chat release
2 yesterday by Kyle Horton
Mobile Apps
1 yesterday by George Ganahl
Original post by Regena Johnson
Genesys Cloud Professional Certification 3 yesterday by Nikos Moraitinis
Original post by Salma Dean
Filter Limit on Content Search (for Speech and Text Analytics Searches)
1 yesterday by Robert Wakefield-Carl
Original post by Malcolm Thompson
Adding a Polycom 331 soundpoint.
1 yesterday by Robert Wakefield-Carl
Original post by Nathan McKay
Adding Called Party Data to Interaction Report
1 yesterday by Robert Wakefield-Carl
Original post by Artaud Basseth
Real-time report
1 yesterday by Robert Wakefield-Carl
Original post by Bhargav Shah
BYOC Genesys - Vodafone certificate renewal
1 yesterday by Robert Wakefield-Carl
Original post by Mariano Cetinic Krnjan
Changing division for a data table 1 yesterday by Robert Wakefield-Carl
Original post by Sean McGrath
Trunk Line Recording
2 yesterday by Daniel Ho
Original post by Judy Heckbert
Replying to a closed email in Genesys Cloud
5 yesterday by Szymon Prower
Original post by Darren Leahy
Canned Responses
12 yesterday by Dewald Smit
Original post by Rebecca Smith
Unknown Status
1 yesterday by Laura Cepeda
Original post by Tristan McGrath
Start a Conversation
3 2 days ago by Rita Henllembart
Original post by Anurag Gusain
Service Level Buckets
1 2 days ago by Vaun McCarthy
Original post by Judy Heckbert
Support of pdf attachments in web messenger 5 2 days ago by Angelo Cicchitto
Original post by Giuliano Ferri
Zip Code Data Table Lookup
8 2 days ago by Katia Ojea
Genesys Cloud Release Notes - 05th October 2022
0 2 days ago by Gabe Ladios
GDPR_API Delete Request
3 2 days ago by Michael Schimento
In-Queue Email Flow Trigger 3 2 days ago by Jan Heinonen
Original post by Trey Miller
Web Messenger vs Web chat 1 2 days ago by Angelo Cicchitto
Original post by Kristen Stone
Cisco CUBE and TLS cert?
2 2 days ago by Vaun McCarthy
Parse text using Architect 6 3 days ago by Artaud Basseth
WebRTC related Audio Quality issue Debugging 1 3 days ago by Gabe Ladios
Original post by Manjunath Dodda Veeranna
Dashboards & Reports Featuring Secondary Agent Presence
7 3 days ago by Nico Feliciano
Original post by Nick Payton