Genesys Cloud (formerly PureCloud)

1 to 50 of 4809 threads (18.6K total posts)
  Thread Subject Replies Last Post Status
update data for message.message.body
4 an hour ago by Noufal Ebrahim
DialogFlow Bot - Change location 2 an hour ago by Lionel LIONEL FLORENCE
Salesforce chat transcript - new case? 4 6 hours ago by Vaun McCarthy
Hold Music in an Expression 0 12 hours ago by Azamat Rustamov
Grouop Voice Mail routing in a call flow
3 14 hours ago by Robert Wakefield-Carl
Original post by Mahmoud Gomaa
Integration with Flutter or React Native
0 14 hours ago by Robert Wakefield-Carl
Automatically open script page instead of contact
1 19 hours ago by Robert Wakefield-Carl
Original post by Philip Hagenfeldt
Ringtone/ Audible Alert for incoming non voice interactions
19 19 hours ago by Shonte Apolinar
Original post by Kristian Andrejewskis
How To Extract Email Body Without Disclaimer 2 20 hours ago by Sureshkumar Mahalingam
Oauth for Salesforce Integration
2 yesterday by Pietro Messina
Transferring to Secure Flow with Script Button 4 yesterday by Vaun McCarthy
Original post by Maurice Ford
How To Update User's Relationship (Management) Through API 3 yesterday by Taras Buha
Original post by Sureshkumar Mahalingam
Estimated Wait Time Calculation
10 yesterday by Samuel Kling
Original post by Trent Vance
Manually resetting an outbound campaign sequence to beginning
1 yesterday by Robert Wakefield-Carl
Original post by Eric Allen
Bulk import template: Skill level blank or "0" 4 yesterday by Mike Steinke
Original post by Naila Duffy
Searching list of keywords from a data table - Email routing 8 yesterday by Mike Steinke
Original post by RICHARD CHANDLER
Reply to customer when email is opened from web form
1 yesterday by Robert Wakefield-Carl
Original post by Rino Landro
PII Data Encryption in Chat Logs 4 yesterday by Farhan C
Switch from Hardware Edge to Virtual Edge
4 yesterday by Robert Wakefield-Carl
Original post by Jovan Paixao
Import Call Recordings 1 yesterday by Taras Buha
Original post by Chris Marsden
Agent status automatically changed from On-Queue to Available
4 2 days ago by Katherine Baker
Original post by King Kwong
Interactions and Call Recordings 3 2 days ago by Gareth James
Original post by Ben Marthin
Facebook/Twitter integration with genesys cloud 8 3 days ago by Vaun McCarthy
Original post by Mariano Martinez
GENESYS DIALOG ENGINE - IMPORT FEATURE 1 3 days ago by Robert Wakefield-Carl
Original post by Gopalakrishnan M
Accidentally Deleted Contacts in ContacleLists
1 3 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Call Error "Failed to answer call"
1 3 days ago by Robert Wakefield-Carl
Original post by Danielle Hernandez
Api Json scheme example
1 3 days ago by Robert Wakefield-Carl
Original post by Luis Vasquez
WebRTC Episode of the Q&A Show
10 4 days ago by Hichem Agrebi
Original post by Matt Lawson
Voice Transcription and ACD Voicemail 3 4 days ago by Robert Wakefield-Carl
Original post by Olivier De Brauwer
How to update email (context.email passed in from Web Chat Widget 2.0) from Agent script 0 4 days ago by RIchard Surroz
Agent Engaged During Secure Flow - aka DTMF Masking\Clamping for PCI Compliance
2 4 days ago by Kevin Brown
Architect - Get Customer Name(voice to text transcription?)
3 4 days ago by Robert Wakefield-Carl
Original post by Azamat Rustamov
Transcription
6 4 days ago by Martin Bunting
Collect digits validation prompt - does yours do this? 0 5 days ago by Vaun McCarthy
New Poll Available
0 5 days ago by Matt Lawson
Preferred agent routing 2 5 days ago by Daniel Mooney
Answering Machine Detection Delays 2 5 days ago by Kevin Brown
Original post by James Ortiz
I would like to have different Utilization settings on each of my Queues. Is that possible? It looks like Utilization might be a global setting? 5 6 days ago by Robert Wakefield-Carl
Original post by George Ganahl
Jumping from Dialog bot to Dialog bot 0 6 days ago by Eric Allen
Genesys Cloud Weekly Release Notes - 6/9/2021
0 7 days ago by Matt Lawson
Beta - Subscribe to Voice Transcripts through Notification API
0 7 days ago by Rakesh Tailor
Stir/Shaken Anti-Spoofing
2 7 days ago by Loic Hesling
Original post by Dean Thames
Enable Agent Queue activation only on certain queues (not across all)
9 7 days ago by Jolene Blair
APIs to identify Hung interaction programmatically to them automatically disconnect them 0 7 days ago by Steve DesChenes
Dialog Engine Bot Flow Questions
4 7 days ago by Anish Sharma
Agent Announcement
3 7 days ago by Kevin Brown
Original post by Reginald Sheraton
Play GDPR country message when agent answer 4 7 days ago by Rino Landro
Custom payload Rich response is not working with Google Dialogflow Integration with Genesys 3 7 days ago by Lucie DeCristofaro
Original post by Rakesh Singh
Import of Outsourcer Schedules 3 7 days ago by Paul Soulodre
Using Scripting to Invoke multiple Secure Flows in a Dropdown 2 8 days ago by Tilly Ramachandran