Genesys Cloud (formerly PureCloud)

1 to 50 of 3125 threads (11.9K total posts)
Thread Subject Replies Last Post
"Average POS Staffed"
  PureCloud Topics Reporting/Analytics
3 an hour ago by Dan Fontaine
Original post by Matt Keleshian
Sending Calls to External IP
  PureCloud Topics SIP/VolP
0 2 hours ago by Benjamin Winter
Chat Widget Not Laucnhing Chat
  PureCloud Topics Platform Administration
6 3 hours ago by Michael McQuaid
Prioritize Screen Pop Script In Agent Interaction View When Answering a Call 6 2 days ago by George Ganahl
Original post by Naveen Rajan
Call Recording including customer through IVR 8 2 days ago by Blair Wilkinson
Original post by Marian OConnell
Configuring Polycom VVX phones for at home agents with Local Edges 3 2 days ago by Daniel McLeod
Genesys Cloud (PureCloud) Chat Widget
  PureCloud Topics Platform Administration
10 3 days ago by Michael McQuaid
ANy info on WFM scheduling processes?
  PureCloud Topics Unsure/Other
2 3 days ago by Jay Langsford
Original post by Will Bellerby
Calling Party Number not working
15 3 days ago by Anurag Gusain
Original post by Andrew Adel
WFM Scheduling
  PureCloud Topics Unsure/Other
6 3 days ago by Karen M Hicks
Disconnect Interaction
  PureCloud Topics Digital Channels
1 3 days ago by Paulo Mesquita
Original post by Noufal Ibrahim
Polycom Fimware 7 3 days ago by Paulo Mesquita
Genesys Cloud Release Notes - 2/19/2020 0 4 days ago by Cole Callahan
About IVR function when Edge can not connect to the cloud
  PureCloud Topics Unsure/Other
1 4 days ago by George Ganahl
Original post by Yuichi Enomoto
Facebook Integration 2 4 days ago by Daniel Ondiviela
Consult transfer automatically taking customer off hold. 4 4 days ago by George Ganahl
Original post by Robert Brown
Answering the Voice Interactions
  PureCloud Topics Telephony
5 4 days ago by Altaf Gosla
Original post by Mahmoud Kamal
Inbound Fax Routing to a Queue 0 4 days ago by Gary Lieberman
BYOC Cloud Media Information 0 4 days ago by Luke Mitchell
About calls when Edge loses connection to the cloud
  PureCloud Topics Unsure/Other
0 4 days ago by Yuichi Enomoto
Evaluate Schedule action - timezone 0 4 days ago by Mei Jane Lim
Changing the Call.Ani
  PureCloud Topics Routing (ACD/IVR)
0 4 days ago by Greg Caballero
Data contents to sent newrelic.
  PureCloud Topics Security
0 4 days ago by Taku Iizuka
Custom conversation header
  PureCloud Topics Telephony
6 4 days ago by Tatjana Knezevic
Post Call Coaching
  User Created Coaching PureCloud Topics Quality Management Unsure/Other
0 4 days ago by Rakesh Tailor
Is UUI Data Supported with BYOC Cloud? 0 4 days ago by Dan Fontaine
Share calls with Agent without evaluating
  User Created Coaching PureCloud Topics Quality Management
1 4 days ago by Rakesh Tailor
Original post by Darryn Chang
Historical Data skewed by agents forgetting to logout 4 4 days ago by Paulo Mesquita
Original post by Paul Soulodre
Rotating workplans 3 5 days ago by Darren Leahy
Prompt Upload without Republishing Flow
  PureCloud Topics System Administration
2 5 days ago by Brett Williams
Answer Button Malfunction 3 5 days ago by Paulo Mesquita
Original post by Teja Darbha
No one could answer the call 2 5 days ago by Paulo Mesquita
Original post by Muhammad Zubair
Holiday Management 4 5 days ago by Michele Fisher
Original post by Darren Leahy
Difference betwwen Interaction and Conversation
  PureCloud Topics Reporting/Analytics
4 6 days ago by George Ganahl
Original post by William Martín Chávez González
Sending Canned SMS in Architect
  PureCloud Topics Architecture and Design
2 6 days ago by Carson Weaver
New Relic service
  PureCloud Topics Security
2 6 days ago by Araki Kazuo
Provision Policom IP335 phone for PureCloud Voice
  PureCloud Topics Telephony
20 7 days ago by Phil Newberry
Original post by shalom benzaquen
Reporting for Menu Selctions Made
  PureCloud Topics Architecture and Design
1 7 days ago by Robert Wakefield-Carl
Original post by Carson Weaver
Interactions view enhancements 1 7 days ago by Robert Wakefield-Carl
Original post by Paulo Mesquita
Fix Customer Onboarding Processes
  PureCloud Topics Integrations
1 7 days ago by Robert Wakefield-Carl
Original post by Katrina Sampher
Turn unhappy customers to opportunity
  PureCloud Topics Integrations
0 7 days ago by Katrina Sampher
Botter: Your Genesys Chatbot
  PureCloud Topics Integrations
0 7 days ago by Katrina Sampher
Are transferred calls set at the lowest priority?
  PureCloud Topics Routing (ACD/IVR)
15 7 days ago by Paulo Mesquita
Original post by Will Bellerby
User search based on ID.
  PureCloud Topics System Administration
3 8 days ago by Jin Huey Boey
Scripting
  PureCloud Topics Unsure/Other
1 8 days ago by Sajid Abbas
Original post by Charaf Eddine Chemlal
Recall first number/call second phone number on push preview
  PureCloud Topics Outbound
1 9 days ago by Paulo Mesquita
Original post by Daniele Di Giovanna
Evaluation Form Editor - cannot save
4 9 days ago by Mariano Martinez
Original post by Marc Moynan
Menu - Dial by extension to outside number
  PureCloud Topics Unsure/Other
6 9 days ago by Brenda Wynne
Original post by Michael Schimento
Dialing an alternate number
  PureCloud Topics Outbound
3 10 days ago by George Ganahl
Original post by Juan Foreman
Google Dialogflow Integration
  PureCloud Topics Integrations
6 11 days ago by William Martín Chávez González
Original post by Marc Gaspard