Genesys Cloud (formerly PureCloud)

1 to 50 of 3456 threads (13.4K total posts)
Thread Subject Replies Last Post
Does an agent get notification if they're being monitored on non-ACD? 16 12 hours ago by Vaun McCarthy
ACD Faxing noted on the New Feature for Fax Email
  PureCloud Topics Routing (ACD/IVR)
2 21 hours ago by George Ganahl
Original post by Angelia Harper
Ability to select multiple Wrap Codes 16 21 hours ago by George Ganahl
Original post by Jason Pratt
Web Survey for webchat interactions 1 22 hours ago by Lesley Vereen
Original post by Charaf Eddine Chemlal
Deprecated Signalling 0 22 hours ago by Christopher Carr
Division (Details per division) 0 23 hours ago by Venancio Venancio
Inbound Chat Flow examples
  PureCloud Topics Digital Channels
7 23 hours ago by Daniel McLeod
Original post by Marty Hand
Genesys Cloud Community Q&A Show - Episode 7 (GPE FTW) 0 yesterday by Matt Lawson
On premise Oracle 11g migration to Oracle Exadata Cloud at customer
  PureCloud Topics Architecture and Design
0 yesterday by Guillermo Sanhueza
WebRTC issues when making new accounts
  PureCloud Topics SIP/VolP Telephony
3 yesterday by Sjiron de Jong
Coaching Licencing level
  PureCloud Topics Quality Management
0 yesterday by Sara Perry
Concurrent license
9 yesterday by Vaun McCarthy
Original post by Mohammed Cassim
Outdated signaling service message
  PureCloud Topics Telephony
3 yesterday by Vaun McCarthy
Original post by Mario Sanchez
Speech Analytics/Transcription 0 yesterday by Vaun McCarthy
Outbound campaigns and schedules 0 yesterday by Mariano Martinez
Bulk Recording Extraction.
  PureCloud Topics Reporting/Analytics
9 yesterday by Lesley Vereen
Original post by Raghava Charyulu PVDS
Interaction call Data Dump
  PureCloud Topics Reporting/Analytics
0 2 days ago by Raghava Charyulu PVDS
Callback customer by queue priority 2 2 days ago by Chris Bohlin
Original post by Johnson Lu
How do we check connectivity from your local network to PureCloud?
  User Created 0002744710 network PureCloud Networking PureCloud Topics Unsure/Other
11 2 days ago by Daniel McLeod
Original post by Shanker Ramaiyah
Live Chat - Waiting Message 3 2 days ago by Dewald Smit
Original post by Amy Clifton
Google Dialogflow Integration
  PureCloud Topics Integrations
8 2 days ago by Marc Gaspard
User receives Aw, Snap Chrome error when making or receiving a call with headset
  PureCloud Topics Telephony Unsure/Other
23 2 days ago by Vaun McCarthy
Original post by Daniel McLeod
Zoiper SIP Client configuration 0 2 days ago by Rodrigo Avila
Are transferred calls set at the lowest priority?
  PureCloud Topics Routing (ACD/IVR)
18 2 days ago by Will Bellerby
Preview calls delivered as callbacks are not honoring auto-answer
  PureCloud Topics Outbound
0 2 days ago by Michael Shrall
Remove or Disable Request Control button in Co-browse
  PureCloud Topics Digital Channels
3 3 days ago by Anurag Gusain
Original post by Ragavi Kanagalingam
Cobrowse Request Control
  PureCloud Topics Digital Channels
1 3 days ago by Anurag Gusain
When a call comes in, it goes straight to a queue. How do I set it up 2 3 days ago by John Hsu
Web Chat Widget v2 and no Co Browse? 3 3 days ago by Donald Huovinen
Original post by Vaun McCarthy
Dedicated agents for Campaigns
  PureCloud Topics Outbound
5 3 days ago by Mario Sanchez
Genesys Cloud Release Notes - May 27th, 2020   0 3 days ago by Matt Lawson
Compare 2 dates in Architect 3 3 days ago by Jeremy Monzo
Inbound Calls skipping IVR steps 2 3 days ago by Johnson Lu
Original post by Julie Green
Permission for accessing recordings from other divisions 0 3 days ago by Katie Brassell
Custom callback in Scripter
  PureCloud Topics Outbound
6 3 days ago by Robert Wakefield-Carl
Original post by Rob Mulder
Dynamic content in a script or regular polling using Data Action? 2 3 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
PureCloud Voice Limitations and Virtual Edge Capacity 3 3 days ago by Robert Wakefield-Carl
Original post by Daniel McLeod
API Results
  PureCloud Topics Unsure/Other
1 3 days ago by Robert Wakefield-Carl
Original post by Michael McQuaid
Bypass ACW
  PureCloud Topics Architecture and Design
1 4 days ago by Daniel McLeod
Original post by Chris Marsden
Follow-me on embedded framework 1 4 days ago by Richard Schott
Original post by Cedric Guine
Not completed calls
  PureCloud Topics Ask Me Anything (AMA)
5 4 days ago by Raphael Sens
Genesys Cloud Weekly Release Notes - 4/1/2020
  PureCloud Topics Roadmap/New Features
3 4 days ago by Aakanksha Goyal
Original post by Matt Lawson
Inbound Calls from a SIP Provider in NON E.164 format
  PureCloud Topics Implementation SIP/VolP
4 4 days ago by Francesco Mazzeo
Canned responses 1 5 days ago by Robert Wakefield-Carl
Original post by Charaf Eddine Chemlal
Best Practices To Follow During Moving to Genesys Cloud
  PureCloud Topics Roadmap/New Features
1 5 days ago by Robert Wakefield-Carl
Original post by Rahul C Tyagi
SSO and Genesys Cloud Authentication 2 7 days ago by Vaun McCarthy
How can we use actions in Architect to look at a contact list and know what prompt to play? 2 7 days ago by Kymberli O'Hagan
Chat history got cleared after a few minutes into the interaction 0 8 days ago by Aakanksha Goyal
Will transfering to a phone number follow schedule based routing?
  PureCloud Topics Routing (ACD/IVR)
2 8 days ago by Thomas Ivy
WFM Scheduling
  PureCloud Topics Ask Me Anything (AMA)
4 8 days ago by Will Bellerby
Original post by Darren Leahy