Workforce Engagement Management

1 to 50 of 176 threads (606 total posts)
  Thread Subject Replies Last Post Status
Speech and Text Analytics enhancements – Topic Manager and Topic spotting map to Queue/flows 1 yesterday by Kirti Chaddha
Original post by natalia abad
Gartner names Genesys a WEM Visionary | GET THE REPORT! 📣
0 3 days ago by Marcela Areiza
Comparing data - Workforce Management (WFM) vs Genesys Customer Experience Insights (GCXI)
1 3 days ago by Vaun McCarthy
Original post by Hou Ket Tang
New Forecast UI - Budgeting Option to Convert Staffing Hours to FTE
2 4 days ago by Robert Bruno
Original post by Rhea Miller
Changes to Planning Groups and Historical Data 15 5 days ago by Jason Lorden
Agent Shift Trades and Schedule view
3 7 days ago by Hichem Agrebi
Original post by Outi Cornette
Tempo requesting Time Off 2 8 days ago by Martin Bunting
Time off conflicts
9 9 days ago by Hichem Agrebi
See the new learning & employee development capability in Genesys Cloud 0 10 days ago by Saramar Vallejo
Custom KPI's and Additional KPI's to Gamification 5 10 days ago by Zoe Beatty
Original post by Martin Bunting
Feedback on Adherence View
2 10 days ago by Michele Fisher
Would Bulls-eye routing method that doesn't remove skills work with WFM?
6 17 days ago by Daniel Rickwalder
Original post by Felipe Quintana
Time off Balances
3 18 days ago by Mikael Persson Ulstein
Original post by Charmaine Campbell
Calender Items - Exceptions overwriting "Day off"
3 22 days ago by Tracy Vickers
Original post by Charmaine Campbell
WFM schedule and time off
11 23 days ago by Hichem Agrebi
Interaction Evaluation and Survey moved to right panel 0 one month ago by Dilipkarthik J
How to limit time off and shift trade approval to a specific team of users only?
4 one month ago by Hichem Agrebi
Looking for Feedback on Agent Attrition
0 one month ago by Leor Grebler
GENESYS @ the 2021 SWPP Virtual Summit for Workforce Management | Join the fun! 0 one month ago by Marcela Areiza
Genesys @ the 2021 SWPP Virtual Summit for Workforce Management | follow for more information 3 one month ago by natalia abad
Best practices to improve employee engagement 0 one month ago by Saramar Vallejo
Manual Schedule Creation in Genesys Cloud 2
4 one month ago by Annica Luo
Is employee engagement important to your contact center? 0 2 months ago by Saramar Vallejo
Schedule Groups
5 2 months ago by Tracy Vickers
Original post by Joan Sagales
Interaction recording enhancements – Record ACD Agent consult calls
0 2 months ago by natalia abad
Coaching - with Workforce Management and suggested time slots 6 2 months ago by Karen Bolton
Original post by Paul Wood
Something exciting is coming for those looking to improve employee performance... 0 2 months ago by Saramar Vallejo
Quality management enhancements – Agent's comments on evaluations
0 2 months ago by natalia abad
Interaction Details UI Enhancement – Synchronized Playback with Transcript 0 2 months ago by natalia abad
Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge 0 2 months ago by natalia abad
Zoom into: Topic manager and Topic spotting 0 2 months ago by natalia abad
Push Notifications! New in Genesys Tempo™
0 2 months ago by Marcela Areiza
Topic Manager and Topic Spotting
0 2 months ago by Rakesh Tailor
Voice Transcription Enhancements – New Languages Supported
0 2 months ago by Rakesh Tailor
Coaching - Add interaction to existing coaching appointment
1 2 months ago by Paul Wood
How to create regular One-on-One Meetings for several teams
4 2 months ago by Catrina Duff
Original post by Cherith Law
Diving in: Speech and text Analytics 0 3 months ago by natalia abad
Different schedule for different Management Unit in the same business unit
1 3 months ago by Jay Langsford
Original post by Renee Au Yeung
Scheduling Filters
4 3 months ago by Carmen Chapman
Enhancement to Local Search of Transcription
0 4 months ago by Dilipkarthik J
how to change base forecast for published schedule
1 5 months ago by Jay Langsford
Original post by Dorota Tual
Work Plan 9 Day Fortnight with SET Rostered Day off
3 5 months ago by John Smith
Transfer Rate
0 5 months ago by Lisa Cummings
Beta for Topic Spotting for Speech Analytics Users
0 6 months ago by Leor Grebler
Service Level Trends
1 6 months ago by Greg Barrett
Original post by Mark Stanley
Service Level Trends
0 6 months ago by Mark Stanley
Schedule Adherence
2 6 months ago by Lisa Cummings
Queue Activity
2 6 months ago by Lisa Cummings
Schedule Adherence Agent Notification
4 6 months ago by Lisa Cummings
Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta 0 6 months ago by Rakesh Tailor