Genesys Cloud Functions

Start Date: March 21, 2024

Genesys Cloud Functions are intended to provide our customers with the ability to execute their own Node.JS code as part of a data action invocation...

Multi-Contextual Panel

Start Date: April 23, 2024

This beta introduces introduces several fundamental changes to agent UI Interactions view behavior. The objective of this beta is to improve agent efficiency by providing ability to at-a-glance view and work with multiple...

Custom Inbound Data Filtering Rules

Start Date: May 06, 2024

Custom Inbound Data Filtering Rules allow customers to provide their own regular expressions (regex) to filter PII or other sensitive data from being ingested into Genesys Cloud....