Team,
We are setting up the pulse application in the lab environment, And we tried to use the rabbitmq for quick updates in the current agent status in the pulse application. But its not getting the quick updates. Its minimum refresh rate value is 10 seconds, Now the statistics get refresh only after 10 seconds. Please give your valuable suggestions to find the solutions for the quick updates.
I will explain the scenario below.
We are having the pulse application, And we are trying to setting up the quick updates by using rabbitmq.
We install the erlang and rabbit mq version. And configure the required options given as per documentation in the genesys pulse deployment guide.
Such as creating vhost
Creating user and password
Granting permission to the user.
Then we configure the transport-rabbitmq section in the pulse collector configuration options in the CME.
Then we restart the pulse application and pulse collector application.
And enable the quick updates in the agent login widget templates.
But after also, the statistics get refresh only after 10 seconds.
Please provide your valuable suggestions and do the needful..
In the rabbitmq log, we have found that the no config file is present. Whether we need to create it?
In the rabbitmq log, we have message such as closing & accepting the amqp connection..
Thanks & Regards.
Anandapriyan Ravichandran
#Reporting/Analytics------------------------------
Anandapriyan Ravichandran
Pointel (formerly Touch Point)
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