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Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
Hi, that we allready found out. But we expect that there will be only 2 participants, being the Agent and the Callback user. But we're finding out that a third participant is being created, the difficulty with this participant is that it's called Unknown. ...
Hi, Please is it possible to initiate Video/audio call Through WhatsApp Integration! I know That Natively is not Possible, but is there any other way to initiate a video/audio Call. Thank you in Advance #DigitalChannels ------------------------------ ...
Did you get a resolution to this Tony? ------------------------------ Vaun McCarthy ------------------------------