Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Thank you for your response, we do use EWT, but the check on agents available seems to give us logged in head count - and not the ones ready/availabe to take a call. I was looking for combination of the two to decide. What would be the property ...

By the way, what is the ACW option? ------------------------------ Venkatachari Krishnamachari Skylux Inc ------------------------------

Hi, that we allready found out. But we expect that there will be only 2 participants, being the Agent and the Callback user. But we're finding out that a third participant is being created, the difficulty with this participant is that it's called Unknown. ...