Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Understanding Agent Empathy This feature goes beyond traditional metrics, leveraging AI to assess both customer sentiment and agent empathy, providing supervisors with a nuanced view of interactions. Bridging Performance Evaluation Gaps No longer ...

I had a chat over 2:30 mins which is not too long or short but seems still I see the transcription but not summary ------------------------------ Shailesh Singh Accenture Solutions Private Limited ------------------------------

Is this occuring in the desktop client or in a browser? If in a browser which browser? I know you mention it working in Edge but I don' tsee any other details in your description ------------------------------ Bob Hall Southwest Business Corp. -- ...