I added an overview article about how recording works in PureCloud: https://help.mypurecloud.com/articles/about-recording-in-purecloud/

My goal with this article was to tie together some common questions about what gets recorded and when--it can be a little confusing because there is a telephony component, but also a possible quality management/recording policy component, and those aren't necessarily the same person in an organization.

If anyone has other questions I could address in this article, or comments about how your organization uses recording (which would help me understand my audience better), let me know!