We're using the Active Directory connector to sync from AD to PureCloud.  Is there any way to map the user's phone number to the Extension field in PureCloud?  I've tried prefixing the phone number in AD with "ext", "." and ",", but it always ends up in the main part of the phone number field.

e.g. When I enter "562" in AD, it comes through to PureCloud as "562", then when I try to edit the person in PureCloud it says "Phone number is too short" because the number in the field is "+1 562"

Yes, this can be done but there is a trick to it....

1. Edit your AD connector config and save/publish as follows:

   {

      "direction": "ex2in",

      "internal": "contactInfo.phone_work",

      "external": "User.TelephoneNumber"

    },

    {

      "direction": "ex2in",

      "internal": "contactInfo.phone_work.extension",

      "external": "User.IpPhone"

    },

2. Then go into the user's AD account and add the Telephone number in the designated field and then add the extension in the IP Phone field on the Telephones tab.  Make sure to add both at the same time, do not save/apply until both fields are populated.  After the connector syncs, you will see that phone and extension are both showing in PureCloud.  The trick is they must be updated at the same time in AD otherwise one tends to overwrite the other.

Thanks Elizabeth, that works perfectly!

Good news!  :-)