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  • 1.  Voicemail on a Queue

    Posted 02-17-2017 06:35

    Is there a way to let the customer add a voicemail to a queue?

     

    OR

     

    Customer adds a voicemail and it will be sent by email to an external email address?



  • 2.  RE: Voicemail on a Queue

    GENESYS
    Posted 02-17-2017 15:07

    Not yet. Currently voicemail just gets placed in a user Inbox, and not attached to the email notification. So, no way that I know of to get voicemails into a queue.



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