Hi,
We like to explore if customers can initiate contact with a Genesys Cloud customer service agent
directly from the website and without the need to install an additional third-party application. i.e. website visitors / customers can
perform direct voice calls and face-to-face video calls to Genesys Cloud natively today ?Hope to get some ideas. Many thanks.
#Telephony------------------------------
Yaw Han
ITAPPS
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