PureConnect

 View Only
Discussion Thread View

  • 1.  ACD Processing - Priority Weight for Callback Items

    Posted 02-21-2018 11:59
    Where can I change the "Priority Weight Factor" for Callback items? Thank you in advance, regards, Günther


  • 2.  RE: ACD Processing - Priority Weight for Callback Items

    Posted 02-21-2018 14:01
    ACD formula parameters can be modified in CustomAcdInitiateProcessing - would probably want to use the toolstep to break out logic by media type to only affect callback interactions.


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources