Certification and Training

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  • 1.  Request a quote

    Posted 01-28-2022 16:21
    Hi,
    I would like to do Genesys Cloud Certification. Only partners/employees are eligible to certification? Can individuals do? I have requested quote but I didn't get any reply. Really appreciate your help. Thank You
    #GenesysCloud

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    Hemalatha Murugesan
    Individual Only Contact Account
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  • 2.  RE: Request a quote

    GENESYS
    Posted 01-31-2022 07:37
    Hi Hemalatha, how are you?

    Not only partner and employees, but any individual that you'd like to be certified in Genesys Cloud is able to do this. You can learn more about it on the Beyond website. Knowledge Without Limits | Genesys Beyond

    Moreover, if you want specific details about the exams, please follow this link: Knowledge Without Limits | Genesys Beyond

    For more about the class and training we offer, you can have use of this one: Find the right training for you | Genesys Beyond

    Any additional question, please email us at beyond@genesys.com

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    Rodrigo Romao
    Genesys - Employees
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  • 3.  RE: Request a quote

    Posted 02-01-2022 10:13
    Hi Rodrigo,
    How are you?. Thanks for your reply. I will look into this and hopefully get a quote and learn :).

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    Hemalatha Murugesan
    Individual Only Contact Account
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  • 4.  RE: Request a quote

    Posted 02-01-2022 09:57
    Hi Hemalatha,
    1) To obtain certification in any of the 5 Specialist exams (Architect, Scripting, Quality Management, Outbound Dialer, and Workforce Management), you first have to pass the Genesys Cloud Certified Professional (GCP-GC) certification, as this is a prerequisite for the Genesys Certified Specialist certifications.

    2) The Genesys Cloud Certified Professional (GCP-GC) certification is obtained by completing the following three exams.
    - Genesys Cloud Certified Professional - Contact Center Administration
    - Genesys Cloud Certified Professional - Implementation
    - Genesys Cloud Certified Professional - Reporting and Analytics
    Hope that Helps
    Ray Bowden


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    Ray Bowden
    Spark NZ Trading
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  • 5.  RE: Request a quote

    Posted 02-01-2022 10:15
    Hi Ray Bowden,
    Thank you so much for your detailed reply. I have requested a quote for Genesys Cloud Certified Professional - Contact Center Administration. Hope will get the quote and instructor session. 

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    Hemalatha Murugesan
    Individual Only Contact Account
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  • 6.  RE: Request a quote

    Posted 02-01-2022 16:53

    Good on you. Another option is a 1 year subscription to Beyond. The one off cost gives full access to
    - All 9 instructor-led courses (once),
    - Access to all 9 equivalent self study courses (same material but do in your own time) & you can do both the Instructor-led & self study courses.
    - All 9 Certification exam fee/ costs (IE: 1st attempt free), which are otherwise USD $500 per exam. As per previous post, need the pass the base GC-Professional 3 exams (CC Implementation, CC Admin, & CC Reporting & Analytics), before any certification will show up.
    - Bonus material including 1 or 2 Instructor-led courses (no certification exam on those).
    - Basically access to everything in GC Beyond training site https://beyond.genesys.com/explore/home for 1 year.



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    Ray Bowden
    Spark NZ Trading
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  • 7.  RE: Request a quote

    Posted 02-03-2022 08:45
    Wow..Thanks for sharing the information. I will explore the 1 year subscription. Really appreciate your inputs. Hope I can upgrade myself into next level.

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    Hemalatha Murugesan
    Individual Only Contact Account
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  • 8.  RE: Request a quote

    Posted 02-04-2022 05:50
    Hi Ray,

    Thanks for the detailed information. How much the subscription costs for 1 year ?

    Is it free for partners ?


    Regards,
    Rajesh J

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    Rajesh Jayaraman
    Accenture Solutions Private Limited
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  • 9.  RE: Request a quote

    Posted 02-07-2022 18:25
    Hi Rajesh. I am a partner just like you (but have gone through the Beyond system (see below)).
    Genesys CCP Training: There is a new thing for partners that came out October 2021, called Genesys CCP Training. I am not overly familiar with this, but as I understand the self study is free, but you have to pay for exams, & Instructor-led training is also not covered.
    Genesys Beyond Training: If you go to Beyond website https://beyond.genesys.com/ and go to Catalog and search for Genesys Cloud Learning Subscription, then "Add to cart". Then if you go to your Cart(icon) there should be a "Request a quote" button.
    If no success that way, you could email beyond@genesys.com which should be able to help.
    Regards, Ray Bowden



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    Ray Bowden
    Spark NZ Trading
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