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Hi,I have completed the eLearning for Genesys Cloud Certified Associate. While continuing practice questions, I have requested a quote for "Exam - Genesys Cloud Certified Associate". However, I didn't receive any response from beyond.Could you please let me know if I am following wrong procedure or something wrong with my account?Kind regards,Baranee
The Genesys Certified Associate (GCA) test has been archived on 31 Jan 2022, as previously stated, and the study guide has been removed. The exam has also been deleted from Webassessor, and test-takers who have enrolled in the recommended training before 31 Jan 2022 can only take it through Admin registration (ticket request) until February 28, 2022.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.