Greetings,

I've asked this question a few times before at conferences, and just wanted to see what the opinion was here, as well:  it feels like the ideas page is generally support ticket driven.  If you come to the conclusion with support that something is working as intended but not ideally for your organization, they refer you to the ideas page where you can submit your idea.

The problem that I see is this:  there isn't really any other reason to visit or browse the ideas page outside of this specific purpose.  What efforts are being undertaken to make the ideas site more active?  Will there be any statistics published as to how many ideas are actually accepted versus those sent the generic "not at this time" email along with the time from submission to implementation?

#AskMeAnything(AMA)

Thanks!

#AskMeAnything(AMA)

------------------------------
Aaron Lael
State of Utah
------------------------------

Hi Aaron,

The community is built around the idea of using customer feedback to improve our products.  With regards to your example (a product working as intended but not ideal for your organization), if an idea like this gets enough votes it enables us to recognize that we need to reconfigure the product to meet the greater needs of our customers.  Even if you are accessing the community only when you get directed there by support, if other individuals have a similar problem(s) that idea will get up voted by the community.

We are working to make improvements to the overall site, but are somewhat tool limited at this time.  Specifically, we have looked into profile enhancements, gamification, and enhanced search ability.  At this time we have not planned to publish any statistics for the site.  Is that something you would be interested in?  We have not done so because you are able to see on the portal what ideas have been accepted, are in development, and have been delivered.

Hopefully this answers most of your questions.


Peter ​

------------------------------
Peter Segre
Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com
------------------------------

Original Message:
Sent: 12-11-2019 14:01
From: Aaron Lael
Subject: Traffic on Ideas page

Greetings,

I've asked this question a few times before at conferences, and just wanted to see what the opinion was here, as well:  it feels like the ideas page is generally support ticket driven.  If you come to the conclusion with support that something is working as intended but not ideally for your organization, they refer you to the ideas page where you can submit your idea.

The problem that I see is this:  there isn't really any other reason to visit or browse the ideas page outside of this specific purpose.  What efforts are being undertaken to make the ideas site more active?  Will there be any statistics published as to how many ideas are actually accepted versus those sent the generic "not at this time" email along with the time from submission to implementation?

#AskMeAnything(AMA)

Thanks!

#AskMeAnything(AMA)

------------------------------
Aaron Lael
State of Utah
------------------------------

I do think statistics would be nice.  I think it would give a better visibility of what changes are actually driven by the ideas site without having to be aware of specific ideas.

------------------------------
Aaron Lael
State of Utah
------------------------------

Original Message:
Sent: 12-11-2019 14:16
From: Peter Segre
Subject: Traffic on Ideas page

Hi Aaron,

The community is built around the idea of using customer feedback to improve our products.  With regards to your example (a product working as intended but not ideal for your organization), if an idea like this gets enough votes it enables us to recognize that we need to reconfigure the product to meet the greater needs of our customers.  Even if you are accessing the community only when you get directed there by support, if other individuals have a similar problem(s) that idea will get up voted by the community.

We are working to make improvements to the overall site, but are somewhat tool limited at this time.  Specifically, we have looked into profile enhancements, gamification, and enhanced search ability.  At this time we have not planned to publish any statistics for the site.  Is that something you would be interested in?  We have not done so because you are able to see on the portal what ideas have been accepted, are in development, and have been delivered.

Hopefully this answers most of your questions.


Peter​

------------------------------
Peter Segre
Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com

Original Message:
Sent: 12-11-2019 14:01
From: Aaron Lael
Subject: Traffic on Ideas page

Greetings,

I've asked this question a few times before at conferences, and just wanted to see what the opinion was here, as well:  it feels like the ideas page is generally support ticket driven.  If you come to the conclusion with support that something is working as intended but not ideally for your organization, they refer you to the ideas page where you can submit your idea.

The problem that I see is this:  there isn't really any other reason to visit or browse the ideas page outside of this specific purpose.  What efforts are being undertaken to make the ideas site more active?  Will there be any statistics published as to how many ideas are actually accepted versus those sent the generic "not at this time" email along with the time from submission to implementation?

#AskMeAnything(AMA)

Thanks!

#AskMeAnything(AMA)

------------------------------
Aaron Lael
State of Utah
------------------------------

Thanks for this Feedback Aaron,

We will look into providing more detailed statistics on the success of the Ideas Labs.

Peter

------------------------------
Peter Segre
Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com
------------------------------

Original Message:
Sent: 12-11-2019 15:36
From: Aaron Lael
Subject: Traffic on Ideas page

I do think statistics would be nice.  I think it would give a better visibility of what changes are actually driven by the ideas site without having to be aware of specific ideas.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 12-11-2019 14:16
From: Peter Segre
Subject: Traffic on Ideas page

Hi Aaron,

The community is built around the idea of using customer feedback to improve our products.  With regards to your example (a product working as intended but not ideal for your organization), if an idea like this gets enough votes it enables us to recognize that we need to reconfigure the product to meet the greater needs of our customers.  Even if you are accessing the community only when you get directed there by support, if other individuals have a similar problem(s) that idea will get up voted by the community.

We are working to make improvements to the overall site, but are somewhat tool limited at this time.  Specifically, we have looked into profile enhancements, gamification, and enhanced search ability.  At this time we have not planned to publish any statistics for the site.  Is that something you would be interested in?  We have not done so because you are able to see on the portal what ideas have been accepted, are in development, and have been delivered.

Hopefully this answers most of your questions.


Peter​

------------------------------
Peter Segre
Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com

Original Message:
Sent: 12-11-2019 14:01
From: Aaron Lael
Subject: Traffic on Ideas page

Greetings,

I've asked this question a few times before at conferences, and just wanted to see what the opinion was here, as well:  it feels like the ideas page is generally support ticket driven.  If you come to the conclusion with support that something is working as intended but not ideally for your organization, they refer you to the ideas page where you can submit your idea.

The problem that I see is this:  there isn't really any other reason to visit or browse the ideas page outside of this specific purpose.  What efforts are being undertaken to make the ideas site more active?  Will there be any statistics published as to how many ideas are actually accepted versus those sent the generic "not at this time" email along with the time from submission to implementation?

#AskMeAnything(AMA)

Thanks!

#AskMeAnything(AMA)

------------------------------
Aaron Lael
State of Utah
------------------------------