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  • 1.  EMEA Agents call are storing at US West.

    Posted 06-28-2019 16:52
    Our Deplyement  is on multiple regions PureEngage Cloud ..
    We have EMEA, APAC US E/US W.
    EMEA Agents call are storing at US  Spechminer - why is this happning not sure can some one put some more light ..

    If i am not wrong - If the agents are on EMEA Region there recording call should be also in EMEA
    #QualityManagement

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    Ranjit Patel
    AT&T Corp.
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  • 2.  RE: EMEA Agents call are storing at US West.

    Posted 07-10-2019 08:58
    Have you checked their recording hierarchy on the agent set up side?

    They may have been created with the wrong template.

    If you are looking at the metadata, that would be more related to which DNIS is routed to which data center, which depending on how your lines are set up would either need the MPLS provider or care to adjust.

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    Austin Brigham
    WHIRLPOOL CORPORATION
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    Original Message


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