Genesys Multicloud CX

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  • 1.  Looking for some guidance/documentation on how to setup alerts

    Posted 03-19-2021 10:40
    Looking for some guidance/documentation on how to setup alerts for different events.  For instance, when certain things happen in applications built in Designer, ie. when an API call fails, there are no agents logged in during normal business hours, etc.  I would like to setup alerts to know when these events happen...
    #SystemAdministration

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    Adam Mazur
    Systems Analyst
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  • 2.  RE: Looking for some guidance/documentation on how to setup alerts

    Posted 05-11-2021 15:58
    Hey Adam -

    You could call a webservice to create a ticket in your ticketing tool.


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    Austin Brigham
    WHIRLPOOL CORPORATION
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