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I think it should be supported. what do you mean agent assist (route call to Agent) based on the selected question in VoiceBot.
we do have routing call to the agent from google bot.Regards,
Understood, based on your link its suggested you need transcription feature which can shows the customer transcript history after calls are terminated on agent screen.this might be not available, but we have did this with customization in pure cloud.regards,
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