This issue is mostly resolved, but I may need to activate (or reactivate) your account, so pease follow the directions on the screen after you try signing in.
If anyone has a good gif or meme for this moment, I'm all for a recommendation.
![question mark lol GIF by Animals Facing Left](https://media0.giphy.com/media/5QSIcVPpTj9r7RXbNb/200w.gif?cid=ecf05e47j7p0hacapb4gtvw3wdttp3wgaojz96vk44kyyhmb&rid=200w.gif&ct=g)
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 02-24-2022 15:04
From: Matt Lawson
Subject: Community Activation Message - Syncing Issue
Hey Everyone,
Earlier this morning, we made some changes to our Single Sign On process and it created a new bug for the community's site. As such, some of you may not be able to sign on. We have escalated this issue and are working on a solution.
I'll update this post once we have a solution in place. Feel free to email me or GenesysCommunity@genesys.com if we can help with anything.
Deepest apologies for the inconvenience.
Best,
Matt
Live footage of us fixing the issue:
![](https://media.giphy.com/media/h3u7w8BR07IHDsnzQw/giphy.gif)
#Unsure/Other
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Matt Lawson
Genesys - Employees
Online Community Manager
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