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Is TLS used for Genesys Cloud Calls

  • 1.  Is TLS used for Genesys Cloud Calls

    Posted 04-14-2022 09:59
    Edited by Bryan De La Cruz 04-15-2022 11:27
    Our objective is to securely pass (call originates in genesys) calls into our Avaya CM using an external transfer setup from our outbound flow. The concern is passing personal information via UUI across the internet without encryption. Is Genesys using TLS on top of TCP when going from Edge to genesys (AWS) as well as from Genesys (AWS) to the destination end point?

    Bryan De La Cruz

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