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  • 1.  Interaction Ring Sounds for inbound and outbound calls too loud

    Posted 08-08-2018 14:51
    Wondering if anyone has experienced really loud incoming ring tones in the agents headset when receiving calls. Guessing it's a wave file that need to be replaced but not sure how to access and replace. Please advise.
    #Inbound

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    Hal Black
    ESG
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  • 2.  RE: Interaction Ring Sounds for inbound and outbound calls too loud

    Posted 08-08-2018 14:56
    Update: Wanted to clairify this is only occuring for inbound calls.

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    Hal Black
    ESG
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    Original Message


  • 3.  RE: Interaction Ring Sounds for inbound and outbound calls too loud

    Posted 06-20-2019 16:26
    It is only using the computer volume.  The best way we found to use this was to set the headset as the default communication device while keeping the computer speakers as the default device otherwise.


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    Austin Brigham
    WHIRLPOOL CORPORATION
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    Original Message


  • 4.  RE: Interaction Ring Sounds for inbound and outbound calls too loud

    Posted 06-21-2019 11:44
    Edited by Kevin Brown 01-17-2020 17:03


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