Morning Community!
I have an ask I'm not having much joy with. Reaching out for help.
Our planning team would like to assess the rate of hold use, on inbound calls, in the CC.
If I take a simple view and the question is binary (was hold used or not), no worries, I can assume that it there is any time in the hold metric then it's a 'yes'.
However, the ask is not a binary 'yes or no', it's to review hold count per call.
This I can't find anything nice and easy to use.
Has anyone had a similar ask and how did you solve it if so?
Cheers
Kenny
#Reporting/Analytics------------------------------
Kenny Lang
Hutchison 3G UK Limited
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