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To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we can provide a better IVR experience. Please provide suggestions at the link below on how we can improve this experience and interaction you have with our Customer Care IVR.
Please take a few minutes to provide your ideas and feedback in our survey below on the Customer Care IVR:
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.