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Yes, using the micro pay app and masking DTMF but keeping the agent on the line. I am no longer at that organization, so can't recall exact block details.
Let me see who the last Genesys PS person was (memory fails me on this) and I will post as they know the exact details from the block. I can only remember the sales engineer who we did the POC with, and that won't help you. It's common knowledge within a segment of Genesys PS. The time and cost was minimal.
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