This is normal, and have been using PEC for near on 2 years now with multiple customers. What I find is that changes to Agent groups desktop options, you should allow atleast 15 mintues, which subsequently is the timeout value for an agent that has lost a connection (e.g. browser crash/pc crash), and the underlying services seem to clear the agent connection details (or something like that). then when you log in the chagnes will be seen.
Another way around it sometimes, is to apply the changes to the user itself instead of the Agent group and these seem to uptake immediately after a full logout/login. This does not work for all desktop options though like the stats/performace counters.
Also found making the changes via GAX was more responsive as well, but you have to know the WWE options to type them in manually and have the formating exact otherwise it will not take (everything in genesys is case sensitive).
To be honest, the time lag is sometimes a good thing, especially if end users make a mistake, it can be recitied before it actual gets propogated to the end users.
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Sean Mahon
Telstra Corporation Ltd
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Original Message:
Sent: 10-31-2019 16:08
From: Kevin Brown
Subject: Agent Setup Synch Time Lag With Config Database?
Curious what your normal time is to wait from making a change in Agent Setup and GAX to seeing the change apply.
It's been quite a sore spot with my team, and today while recreating many bugs in WWE9 I've wasted nearly half a day applying changes to Agent Groups and Users and then waiting (and waiting) to log in as an agent to capture the browser logs and screenshots for the cases.
I've been seeing 10-15 minute delays for updates to be applied.
Is this your experience?
#PlatformAdministration
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Kevin Brown
Banner Health
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