Does anyone have experience in integrating Siebel with Genesys WorkSpace Web Edition (a.k.a."Interaction WorkSpace (thin client)" or "Genesys Cloud Workspace Web”... NOT Workspace Desktop edition, which I do see that Siebel has a validated adapter). We are in the early stages of a project to implement Workspace Web Edition and I am just gathering some high-level information for an estimate.
With our current setup we are using Gplus Adapter to integrate to our telephony platform. That consists of a driver dll that is installed... a .def file that we import into our Administration - Communication views which handles the telephony events and commands... and of course our Communication (CTI) toolbar in Siebel.
I'm not sure if Genesys WorkSpace Web Edition works that same way. I am not clear if there is a .def file to import (or whether there is a dll driver), OR whether it even uses the Siebel Communication toolbar. Is GPlus adapter used to point to Genesys WorkSpace Web Edition somehow?
If anyone has high-level information on the architecture of this Genesys Workspace Web Edition as specific to Siebel, it would be appreciated.