Genesys Engage on-premises

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  • 1.  WDE data transfer to Single page app

    Posted 01-27-2022 14:06
    what options do we have for WDE to do data transfer to a Single Page App on browser? App hosted in Native cloud platform
    #GenesysEngageDev
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Sapna Korecherla3
    Nationwide Mutual Insurance Company
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  • 2.  RE: WDE data transfer to Single page app

    Posted 01-28-2022 04:37
    It all depends on your requirement. If the data should be shown on browser then pass the values in query string parameter. or to store the data call Rest API.

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    Malli Rao
    mokSa Technologies India Private Limited.
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  • 3.  RE: WDE data transfer to Single page app

    Posted 01-28-2022 06:53
    You can add a URL as case data in the strategy and show it to the agent to click on. The URL shown to the agent does not have to show parameters. That URL could contain the data you need to transfer as query parameters.

    If you're adding custom plug-in code to WDE, anything is possible.

    BR
    / Anders

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    Anders Vejen
    NetDesign A/S, a part of Nuuday A/S
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