Genesys Engage on-premises

 View Only
Discussion Thread View

Shift Preferencing / Shift Avaibility

  • 1.  Shift Preferencing / Shift Avaibility

    Posted 04-14-2021 02:20
    Hi All,
    Looking for additional information on Shift preferencing / Avaibility bidding option? Has anyone been successfully running these during shift review / shift bid / allignement? 
    Would love to have a chat about this fonction if any of you have use it please as curious to understand how close it is to microscheduling / flexible schedule that other wfm platform are offering.
    Many thanks,


    Jeremy Adam
    Scheduling Analyst
    American Express

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources