Genesys Engage on-premises

 View Only

Discussion Thread View

Pulse - Email Notifications issues

  • 1.  Pulse - Email Notifications issues

    Posted 06-24-2020 20:18
    Hello,

    I'm deploying advanced alert in Pulse_9.0.004.04. I'm having the following issues:

    First, I tried to configure media driver, but when it is started, the cnc.dat file was created into a temp/something.hostname folder, so I've modified the register withing regedit:

    1.- Aeron media driver. I've specified in regedit and config files that the location is a folder in D drive:

    ie: D:\PulseCollector9\microservices\StatServerDataProvider\aeron-driver, but didn't work, so I've specified in regedit the appdirectory in differents ways:

    C:\Windows\system32>d:\GCTI\PulseCollector9\microservices\StatServerDataProvider\aeron-driver
    then
    D:\\PulseCollector9\microservices\StatServerDataProvider\aeron-driver

    But, no difference, I wasn't able to work withing the driver follder: d:\GCTI\PulseCollector9\microservices\StatServerDataProvider\aeron-driver, anyway, I've changed all the path to the cnc.dat folder in C:\Users\myuser\AppData\Local\Temp\3\aeron-myuser and then, at least StatServerDataProvided started to wirk without errors.


    Also into the Appparameters, where I 've to specify the driver directory I've wroted the following:

    -Xmx700m -Daeron.threading.mode=SHARED_NETWORK -Dagrona.disable.bounds.checks=true -Daeron.dir=d:\GCTI\PulseCollector9\microservices\StatServerDataProvider\aeron-driver\bin -classpath lib\aeron-driver-1.10.5.jar;lib\aeron-client-1.10.5.jar;lib\agrona-0.9.23.jar io.aeron.driver.MediaDriver <-- but this didn't work, then I tried:

    -Xmx700m -Daeron.threading.mode=SHARED_NETWORK -Dagrona.disable.bounds.checks=true -Daeron.dir=C:\Windows\system32>d:\GCTI\PulseCollector9\microservices\StatServerDataProvider\aeron-driver\bin -classpath lib\aeron-driver-1.10.5.jar;lib\aeron-client-1.10.5.jar;lib\agrona-0.9.23.jar io.aeron.driver.MediaDriver, but didn't make any change.



    Do you have any idea about how to properly set the folders for the Aeron Media Driver or what could I do wrong about this?


    And for the second point:

    2.- When I see logs in FormulaProcessor, I can see the following, and really, I don't have any clue about how to diagnose this message:

    2020-06-24 19:11:57.123072 DBG [0x00000239] fproc[grpc] Start resolving.
    2020-06-24 19:11:57.123072 TRC [0x000001ec] fproc[grpc] dns resolution failed (will retry):  {"created":"@1593040317.123000000","description":"OS Error","file":"C:\Users\pzaychen\AppData\Local\Temp\grpc-10828.tmp\.build\grpc\src\core\lib\iomgr\resolve_address_windows.cc","file_line":96,"os_error":"No such host is known.\r\n","syscall":"getaddrinfo","target_address":"l0.14.0.70:50053","wsa_error":11001}
    2020-06-24 19:11:57.123072 DBG [0x000001ec] fproc[grpc] retrying in 102653 milliseconds
    2020-06-24 19:12:18.518131 TRC [0x00000202] fproc[FormulaProc] Updating layout objects {count:11,layout_hash_id:579b9424c27d94b61f2fb1ac75df542f9d4d39298bb4c2f900000000332eeff8}

    Also, this path doesn't exist, I don't have this user into the system, so this should be any config system file that is not properly configured.

    Any Idea??

    Thank you !
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #PlatformAdministration
    #Reporting/Analytics
    #Self-Service
    #SIP/VolP
    #SystemAdministration
    #Telephony

    ------------------------------
    Sebastian Valenzuela
    CrossNet S.A.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources