Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

I have had issues in the past where the "Login ID" associated with the agent had to match the employee ID to get things showing. Not sure if it was specifically this issue though.

------------------------------
Sean Mahon
Telstra Corporation Ltd
------------------------------

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Thanks for the revert. But can you please some more details to help to figure out the issue because logs are not giving any picture


------------------------------
Obaid Farooqui
------------------------------

Original Message:
Sent: 03-14-2020 02:11
From: Sean Mahon
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

I have had issues in the past where the "Login ID" associated with the agent had to match the employee ID to get things showing. Not sure if it was specifically this issue though.

------------------------------
Sean Mahon
Telstra Corporation Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd
------------------------------

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Thanks Gaus, 

All checked, seems everything is perfect. but the issue still persist. 


------------------------------
Obaid Farooqui
------------------------------

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Hi Obaid!
is it cause about OUTBOUND calls?

------------------------------
Andrey Vorobev
PRIORBANK
------------------------------

Original Message:
Sent: 03-24-2020 01:04
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Thanks Gaus,

All checked, seems everything is perfect. but the issue still persist.


------------------------------
Obaid Farooqui

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Hi Andrew,

It is for both (Inbound and Outbound).

------------------------------
Obaid Farooqui

------------------------------

Original Message:
Sent: 04-14-2020 02:01
From: Andrey Vorobev
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Obaid!
is it cause about OUTBOUND calls?

------------------------------
Andrey Vorobev
PRIORBANK

Original Message:
Sent: 03-24-2020 01:04
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Thanks Gaus,

All checked, seems everything is perfect. but the issue still persist.


------------------------------
Obaid Farooqui

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Hi Obaid,

Is this happening for all agents or just one or two in particular?  Do you know which ones?
Have you looked at the RPS logs to see if there are any errors occurring when the interactions are being processed?

Regards,

Mike.

------------------------------
Michael Silverman
Tykans Group Inc
------------------------------

Original Message:
Sent: 04-14-2020 02:20
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Andrew,

It is for both (Inbound and Outbound).

------------------------------
Obaid Farooqui


Original Message:
Sent: 04-14-2020 02:01
From: Andrey Vorobev
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Obaid!
is it cause about OUTBOUND calls?

------------------------------
Andrey Vorobev
PRIORBANK

Original Message:
Sent: 03-24-2020 01:04
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Thanks Gaus,

All checked, seems everything is perfect. but the issue still persist.


------------------------------
Obaid Farooqui

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Hi Obaid.
I had a similar problem, but only for outbound calls. I fixed it by disabling the trunk recording.
I hope this will be useful for you

------------------------------
Andrey Vorobev
PRIORBANK
------------------------------

Original Message:
Sent: 04-14-2020 02:20
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Andrew,

It is for both (Inbound and Outbound).

------------------------------
Obaid Farooqui


Original Message:
Sent: 04-14-2020 02:01
From: Andrey Vorobev
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Obaid!
is it cause about OUTBOUND calls?

------------------------------
Andrey Vorobev
PRIORBANK

Original Message:
Sent: 03-24-2020 01:04
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Thanks Gaus,

All checked, seems everything is perfect. but the issue still persist.


------------------------------
Obaid Farooqui

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Thank you Andrey,

solution was helpful for outbound

------------------------------
Obaid Farooqui
------------------------------

Original Message:
Sent: 04-16-2020 04:06
From: Andrey Vorobev
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Obaid.
I had a similar problem, but only for outbound calls. I fixed it by disabling the trunk recording.
I hope this will be useful for you

------------------------------
Andrey Vorobev
PRIORBANK

Original Message:
Sent: 04-14-2020 02:20
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Andrew,

It is for both (Inbound and Outbound).

------------------------------
Obaid Farooqui


Original Message:
Sent: 04-14-2020 02:01
From: Andrey Vorobev
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi Obaid!
is it cause about OUTBOUND calls?

------------------------------
Andrey Vorobev
PRIORBANK

Original Message:
Sent: 03-24-2020 01:04
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Thanks Gaus,

All checked, seems everything is perfect. but the issue still persist.


------------------------------
Obaid Farooqui

Original Message:
Sent: 03-16-2020 02:30
From: Ghous Sayyed
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

​Hi Obaid,

Can you open .Json file from MCP directory and check if agent details are updated, if not then would suggest you to have look over recording profile, which all parameters you have enabled.

Regards,
Ghous

------------------------------
Ghous Sayyed
Reliance Jio Infocomm Ltd

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Assuming ICON is used, where RPS reads first and last name from ICON
The UNKOWN comes from ICON, which resides in its database

To resolve this issue see ICON options which should be enabled

•  [callconcentrator] cfg-auto-resync = 1
•  [callconcentrator] start-cfg-sync = 1

------------------------------
Shafiq Lagardien
Anana Limited
------------------------------

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------

Hi Shafiq,

I used it on Recording ICONs and seems the issue moved away.

Thank you so much.




------------------------------
Obaid Farooqui
------------------------------

Original Message:
Sent: 04-17-2020 04:19
From: Shafiq Lagardien
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Assuming ICON is used, where RPS reads first and last name from ICON
The UNKOWN comes from ICON, which resides in its database

To resolve this issue see ICON options which should be enabled

•  [callconcentrator] cfg-auto-resync = 1
•  [callconcentrator] start-cfg-sync = 1

------------------------------
Shafiq Lagardien
Anana Limited

Original Message:
Sent: 03-13-2020 08:27
From: Obaid Farooqui
Subject: Agent shows as UNKNOWN for their first and last name in Speechminer

Hi,

Where can we find the cause of Agent shows as UNKNOWN for their first and last name in Speechminer Report.


#Reporting/Analytics
#Unsure/Other

------------------------------
Obaid Farooqui

------------------------------