Hi Mostafa,
Thanks, we are able to take number of calls in queue from StatCallsInQueue statistic via.
Additionally we would like to hear the answers to the queries below.
Is it possible to get list of the phone number or any unique id's as well when we took the Queue Statistic sData? Because we are planning to divide the number of calls.
For example, it was taken that there are 10 calls from the Queue Statistic Data. But, the calls come out one by one (error.queue.submit) from target block based on the timeout as configured.
For this affects the loop position of our calculation while divide the calls, because the number of queue calls varies from the target block releasing calls number.
Please advise whether it is possible to turn off and block all calls in any one block and publish the queue statistics and all calls at once.
Thanks.
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Rajapandi Murugesan
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Original Message:
Sent: 07-24-2021 12:27
From: Mostafa Awad
Subject: How to get Count of Calls Waiting in Queue or Target Group
There is a method called sData in the statistical interface of Genesys Orchestration which could help you in this. This method takes the object you need to retrieve a statistic on and the statistics that need to be retrieved for that object and then the ORS requests the stat server to get the value. This method can be called inside any block that accepts ECMAScript code in it. I think the CurrentCallsWaiting can serve your request, also you can double-check the value from Pulse to compare the result if it's the same or you need to use a different statistic.
Documentation Reference:
https://docs.genesys.com/Documentation/OS/latest/Developer/StatisticIntf
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Mostafa Awad
IST Integration Services And Technologies Co.
Original Message:
Sent: 07-24-2021 10:39
From: Rajapandi Murugesan
Subject: How to get Count of Calls Waiting in Queue or Target Group
Hi,
I would like to request for assistance about how to get a total number of calls waiting in queue or targetgroup from a Genesys SCXML Routing script Flow.
Moreover, Is this possible to get those information before landing into Target / Queue Blocks?
Your assistance would be highly appreciated.
Regards,
Raja
#Routing(ACD/IVR)
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Rajapandi Murugesan
Infosys Limited
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