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Pulse - issue with G.GetAgentNonVoiceStatus

  • 1.  Pulse - issue with G.GetAgentNonVoiceStatus

    Posted 04-06-2022 09:35
    Hi,

    Looking for some feedback on an issue I'm having with Pulse (8.5.250.20):

    I have a custom media type 'PIB' which doesn't seem to work with GetAgentNonVoiceStatus

    If I create the following formula:

    Result = G.GetAgentNonVoiceStatus(Data.Current_Status.Value,'PIB')

    It always returns empty string. This works for all other Media Types (webform, email, chat, plus another custom one called escalation).

    Thanks,
    Ben


    #Reporting/Analytics

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    Ben Taylor
    Conn3ct (Connect Managed Services (UK) Limited)
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