Genesys Engage on-premises

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  • 1.  WDE integration with external cloud CRM

    Posted 01-18-2022 15:51
    Hi, we have a inhouse CRM app hosted on company's AWS cloud. This app needs to integrate with WDE for data back and forth.
    Currently the on prem CRM app integrates with WDE via Websockets and secure URL/port to send data back and forth.
    Now its becoming a challenge to the same with Cloud CRM app.
    Any ideas of how others might have achieved similar usecases? Please suggest.
    Thanks
    #Integrations

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    Sapna
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  • 2.  RE: WDE integration with external cloud CRM

    Posted 01-18-2022 23:55
    This should be useful to you.
    AWS Doc for websockets api

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    Vinoth Ezhilan Manian
    Pointel (formerly Touch Point)
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  • 3.  RE: WDE integration with external cloud CRM

    Posted 01-19-2022 16:32
    Thank you, will check this out. wondering how we can leverage this when we move to cloud , to communicate via WEbRTC. Any thoughts/ Suggestions?

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    Sapna Korecherla3
    Nationwide Mutual Insurance Company
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  • 4.  RE: WDE integration with external cloud CRM

    Posted 01-20-2022 14:48
    @Vinoth Ezhilan Manian, If I am reading the article right... all I would want the CRM cloud app to create an api gateway for websockets api, and communicate with WDE via websockets URL. Whether the data is initiated from CRM app or WDE , it works both ways... PLease see and let me know if I am misstating it or oversimplifying this..
    Thanks​

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    Sapna Korecherla3
    Nationwide Mutual Insurance Company
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