When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Hi Levester,
There is a known issue with Pulse 9 where it's impossible to configure HTTPs using Pulse only.

You would need to use your GAX 8.5 to encrypt your keystore password and carry the below parameters from gax.properties to your pulse_properties file.

• keystore_password
• https_port
• supported_protocol .
• keystore_path 

The process is documented by Genesys customer care so you can get more details by opening a case if you like.

------------------------------
Burak Sofu
NTT Australia Pty Ltd.
------------------------------

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Thanks Burak,
I have used that procedure and have HTTPS working on several areas using the information from gax.properties.  I have encountered this issue on one system.  Just was wondering if anyone else has encountered this issue.

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Original Message:
Sent: 07-17-2020 02:39
From: Burak Sofu
Subject: Pulse 9.0 HTTPS

Hi Levester,
There is a known issue with Pulse 9 where it's impossible to configure HTTPs using Pulse only.

You would need to use your GAX 8.5 to encrypt your keystore password and carry the below parameters from gax.properties to your pulse_properties file.

• keystore_password
• https_port
• supported_protocol .
• keystore_path 

The process is documented by Genesys customer care so you can get more details by opening a case if you like.

------------------------------
Burak Sofu
NTT Australia Pty Ltd.

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Hi Levester,

I encountered some other https issues with some other Genesys products in my projects.
Some issues were about incoming https traffic, some were about outgoing https traffic.
In both cases I used a reverse http proxy, my preference is nginx. It saves the day until Genesys provides a fixed release.
Please keep in mind that this is not something "one size fits all", you need to work on the scenarios before applying such solution.

Kind regards
Gökalp

------------------------------
Ahmet Gokalp Ergec
UCS Bilisim Sistemleri Ltd. Sti
------------------------------

Original Message:
Sent: 07-17-2020 10:03
From: Levester Best
Subject: Pulse 9.0 HTTPS

Thanks Burak,
I have used that procedure and have HTTPS working on several areas using the information from gax.properties.  I have encountered this issue on one system.  Just was wondering if anyone else has encountered this issue.

------------------------------
Levester Best
Voxai Solutions Inc.

Original Message:
Sent: 07-17-2020 02:39
From: Burak Sofu
Subject: Pulse 9.0 HTTPS

Hi Levester,
There is a known issue with Pulse 9 where it's impossible to configure HTTPs using Pulse only.

You would need to use your GAX 8.5 to encrypt your keystore password and carry the below parameters from gax.properties to your pulse_properties file.

• keystore_password
• https_port
• supported_protocol .
• keystore_path 

The process is documented by Genesys customer care so you can get more details by opening a case if you like.

------------------------------
Burak Sofu
NTT Australia Pty Ltd.

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Thanks Gökalp,
I will look into this option.


------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Original Message:
Sent: 07-22-2020 21:10
From: Ahmet Gokalp Ergec
Subject: Pulse 9.0 HTTPS

Hi Levester,

I encountered some other https issues with some other Genesys products in my projects.
Some issues were about incoming https traffic, some were about outgoing https traffic.
In both cases I used a reverse http proxy, my preference is nginx. It saves the day until Genesys provides a fixed release.
Please keep in mind that this is not something "one size fits all", you need to work on the scenarios before applying such solution.

Kind regards
Gökalp

------------------------------
Ahmet Gokalp Ergec
UCS Bilisim Sistemleri Ltd. Sti

Original Message:
Sent: 07-17-2020 10:03
From: Levester Best
Subject: Pulse 9.0 HTTPS

Thanks Burak,
I have used that procedure and have HTTPS working on several areas using the information from gax.properties.  I have encountered this issue on one system.  Just was wondering if anyone else has encountered this issue.

------------------------------
Levester Best
Voxai Solutions Inc.

Original Message:
Sent: 07-17-2020 02:39
From: Burak Sofu
Subject: Pulse 9.0 HTTPS

Hi Levester,
There is a known issue with Pulse 9 where it's impossible to configure HTTPs using Pulse only.

You would need to use your GAX 8.5 to encrypt your keystore password and carry the below parameters from gax.properties to your pulse_properties file.

• keystore_password
• https_port
• supported_protocol .
• keystore_path 

The process is documented by Genesys customer care so you can get more details by opening a case if you like.

------------------------------
Burak Sofu
NTT Australia Pty Ltd.

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

https://docs.genesys.com/Documentation/EZP/latest/Deploy/Security#HTTPS

------------------------------
Olena Chapovska
Genesys - Employees
------------------------------

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Thanks Olena!

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------

Original Message:
Sent: 09-03-2020 16:17
From: Olena Chapovska
Subject: Pulse 9.0 HTTPS

https://docs.genesys.com/Documentation/EZP/latest/Deploy/Security#HTTPS

------------------------------
Olena Chapovska
Genesys - Employees

Original Message:
Sent: 07-16-2020 12:12
From: Levester Best
Subject: Pulse 9.0 HTTPS

When upgrading to Pulse 9.0, I am able to get HTTP to work, however when switching to HTTPS I get the below error.  I am able to upgrade another environment and HTTPS do work.  I've compared the platforms and all seems fine. Just wondering if anyone else has encountered this issue?



HTTP ERROR 503
Problem accessing /pulse/plugins/pulse/. Reason:

Service Unavailable

#Reporting/Analytics

------------------------------
Levester Best
Voxai Solutions Inc.
------------------------------