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Why does WFM SLA not match any other SLA reports, especially CCpulse

  • 1.  Why does WFM SLA not match any other SLA reports, especially CCpulse

    Posted 09-08-2020 03:29
    Hi all

    Is there maybe a link or document that explains why WFM SLA  can't be compared to any other SLA's?


    #Unsure/Other

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    James Hill
    Pivotal Data (Pty) Ltd
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