This value can be set in a number of places too as a workspace override.
You could set it at an agent group for example, or even in routing. There are a number of options.
This would allow you to have different users sharing the same Workspace application, but shown a different subset of standard responses depending on the agent group they belong to.
Also, be careful reorganising those categories. If you have any other filters set, this could break them.
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Jarryd Tuyau
NTT Australia Pty Ltd.
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Original Message:
Sent: 03-26-2021 00:52
From: Steven Taylor
Subject: Restricted view of Standard Responses in WDE
Thanks for this. Just needed to reorganise the Categories so that I can restrict use after applying that new parameter.
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Steven Taylor
Medibank Private Limited
NSW
Original Message:
Sent: 03-25-2021 22:26
From: Sean Mahon
Subject: Restricted view of Standard Responses in WDE
Use the option interaction-workspace/standard-response.categories to filter the SRL. You can only filter on Root Categories, not sub categories. Multiple root categories allowed by seprating with a comma.
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Sean Mahon
Telstra Corporation Ltd
Original Message:
Sent: 03-25-2021 21:25
From: Steven Taylor
Subject: Restricted view of Standard Responses in WDE
Just trying to understand if there is a way to restrict Standard Responses to agents in WDE. Business 'A' can only see their responses and Business 'B' theirs, etc. Can't quite figure out Security permissions for these items in GA or CME
#Omni-ChannelDesktop/UserInterface
#Security
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Steven Taylor
Medibank Private Limited
NSW
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