Hello,
we have a customer running a quite large contact center (at least regarding to Italian sizing) using Audiocodes voice gateways, SBC and hard phones and of course Genesys on top. They installed OVOC, that is an Audiocodes tool that monitors voice quality of all calls, using a sort of software probe built inside each device involved (VG, SBC and phones).
Now, in order to manage the covid-19 crisis, they're going to use Genesys SIP endpoint to be installed remotely on the agent desktop pc.
The question is: does anybody know if this software endpoint can collect voice quality information and send it to OVOC? Someone of you has been already experienced on similar issues?
Any advice could be useful.
Many thanks to everyone
#SIP/VolP------------------------------
Giuliano Ferri
Indra Italia spa
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