Genesys Engage on-premises

 View Only
Discussion Thread View
  • 1.  Target address for multimedia interactions on Infomart.

    Posted 12-02-2021 07:34
    I am creating email interactions report from Infomart database. However the 'target address' shows null on 'interaction_fact'  table for email interactions. My question is which table and column is 'target address' stored on GIM for multimedia interactions?
    #Reporting/Analytics

    ------------------------------
    Daniel Maruru
    ------------------------------


  • 2.  RE: Target address for multimedia interactions on Infomart.

    GENESYS
    Posted 12-02-2021 23:39
    Edited by ROCK LEE 12-02-2021 23:39
    Hi Daniel,

    For multimedia interaction, including e-mail, the TARGET_ADDRESS is always null as work by design.
    https://docs.genesys.com/Documentation/GIM/Current/PDMMS/Table-INTERACTION_FACT#TARGET_ADDRESS

    If you expect the sender's e-mail address to be stored, you may consider using UD to store the expected data.
    https://docs.genesys.com/Documentation/GIM/8.5.0/Dep/GIMUserData

    Thanks!

    Regards,
    ------------------------------
    ROCK LEE
    Genesys - Employees
    ------------------------------