Genesys Engage on-premises

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Agent doesn't download attachments in customized WDE View

  • 1.  Agent doesn't download attachments in customized WDE View

    Posted 01-28-2022 12:58
    Hi,

    We have a customized view in Workspace Desktop Edition that calls an external portal and enables an agent to download attachments in .pdf extensions, but the download doesn't start.

    No errors are generated in WDE log files.

    Have some type of permission to do that?

    Thank´s in advance.
    #GenesysEngageDev
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Wagner Ferreira Damião Filho
    Accenture do Brasil ltda
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