Genesys Engage on-premises

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  • 1.  Pulse - interactions placed in workbin

    Posted 01-08-2021 08:53
    Hi,
    I would like to show in Pulse currently placed interactions into workbin per agent. Starting with release 8.5.112.10, Stat Server supports Agent Workbin statistics (I've 8.5.112.17). I've tried to configure out statistics on StatServer, based on: Documentation:RTME:User:AgentWorkbinActions:8.5.1 - Genesys Documentation

    I don't know how exactly should I define it in StatServer, tried few times without success.
    Round and round i've got error:
    "Init: Unresolved action(status) name 'InteractionWait' in 'MainMask' option. This Action(Status) ignored.
    Init: Invalid value for required option 'MainMask'."

    Could someone give me advice, how can i solve it?

    Thanks in advance.

    #Reporting/Analytics

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    Cezary
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  • 2.  RE: Pulse - interactions placed in workbin

    Posted 01-20-2022 06:41
    Hi Cezary,

    Di you manage to get this working?

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    Benjamin Taylor
    Deutsche Telekom Global Business Solutions UK Ltd
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  • 3.  RE: Pulse - interactions placed in workbin

    Posted 01-20-2022 06:52
    Hi Benjamin,
    Unfortunately not.
    We did it in a little another way. We used iFrame and prepared it based on data from a database.

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    Cezary Chwalisz
    Allegro Group
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