Genesys Engage on-premises

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  • 1.  Callback notification

    Posted 04-02-2022 21:15
    Hi All,

    Im trying to enable send a notification prior to the scheduled callback

    I followed the document Enable Status Notification with no luck
    Documentation:CLBCK:UG:EnableStatusNotifications:8.5.2 - Genesys Documentation

    I tried orscb and httpcb and both gives me  the same error

    "The notification for given provider [null], push type [orscb], debug mode [true] is not enabled in
    config" after the event Create subscription

    did anyone faced this before?
    #Implementation
    #Integrations

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    Mahmoud Ali
    Miratech, Inc
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  • 2.  RE: Callback notification

    GENESYS
    Posted 04-20-2022 20:17
    Hi Mahmoud,

    Apologies for delay with the response. The product team provided another example using httpcb, which we can share with you. Could you please send an email to techpubs.webadmin@genesys.com, so we send you the example by email?

    Thank you for your patience,



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    Tanya Ivanova
    Genesys Information Experience Team
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