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At Composer Flow, Input Block throws Input Termination Character(#) toward next Input Block.

  • 1.  At Composer Flow, Input Block throws Input Termination Character(#) toward next Input Block.

    Posted 03-26-2020 02:45
    Edited by Masaru Fujimura 03-26-2020 04:10
    Hi all,

    I arranged two Input Block sequentially in the SubCallFlow, and I set three option on both Input Block especially,
    "clear buffer" is true, "Input Termination Character" is #, "minimum digits" & "maximum digits" are each block's digit e.g. both 3.
    Then, When I attempted the SubCallFlow, following Input Block had gone nomatch error, and I saw the error Input Block
    recognized only "#" in MCP server log.

    I would like to make the garbage "#" be collected, would you tell me how to set the SubcallFlow or Blocks.

    ​​
    #Routing(ACD/IVR)

    ------------------------------
    Masaru Fujimura
    ------------------------------​


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