I have to repackage CCPulse IP for our company, and the Genesys IP includes the VC++ package and should install it, if it is not currently installed.
That said, on a server, I always run the installer "As Administrator". (Right click > Run as Admin)
I don't have any issues with it being installed in C:\Program Files, as my data files (.stg, etc.) are pointed to our user profile directory (C:\Users\UserID\GCTI\CCPulse). Or for shared data files (C:\ProgramData\GCTI\CCPulse+). As defined in the CCPulse application object.
But as a test, it wouldn't hurt to use C:\CCPulse, etc. just to see if that helps.
Last, I've had numerous crashes with the later releases when they disconnect from the Config Server and Stat Servers, and upon reconnect they'd crash. After working with support for a year, I got this fixed in the latest release.
Do you ever get to the Login prompt? Or open a Workspace? At what stage does it actually crash?
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Tony Morrow
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Original Message:
Sent: 04-14-2021 04:07
From: Vaun McCarthy
Subject: CCPulse error on Server 2012 R2
Hi Reginald
Out of curiosity, what other Genesys apps are installed on that server?
I assume you've checked to confirm things like the VC++ prerequisites are on there?
How far back in CCPulse versions have you tried to go?
Like Jason I've had cases in the past where Endpoint Protection choked during the install effectively blocking the spawned VC++ setup. I've also seen comments that UAC has caused CCPulse to crash on some Windows10 machines. Anything show up in the Windows event log/Endpoint protection log when these crashes happen or during setup?
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 04-13-2021 02:58
From: Reginald Sheraton
Subject: CCPulse error on Server 2012 R2
Hi all,
i am installing CCPulse version "IP_CCPulsePlus64_8110073b1_ENU_windows" on a server running Server 2012 R2 and am not able to open CCPulse, see attached screenshot, any suggestions? I have tried several versions too but get the same results
#Implementation
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Reginald Sheraton
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