Genesys Engage on-premises

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  • 1.  Cant unpack BLOB data

    Posted 04-13-2022 11:31
    Edited by Mahmoud Ben Ali 04-13-2022 11:42
    Hello All,

    We are encountering this error :
      "Unable to process data (connection ID: 10, prototype: 4, request ID: 1777209, interaction ID: 'L164985680899700', field: 'flexible_properties'); Can't unpack BLOB binary data"
    when trying to put interaction with binary data into interaction DB
    we are using ODBC connection between IXN server and Interaction DB
    below the steps we had followed for creating ODBC connection.
    1- created a DAP
    2- Section[settings] ==>Option [connection-string] :  Driver=...;DBQ=....;LOB=T
    3- DAp is added into inetraction server connection.

    Our interaction server version is

    Ideas ?
    Thanks in advance for the help


    Mahmoud Ben Ali
    Orange SA

  • 2.  RE: Cant unpack BLOB data

    Posted 07-20-2022 11:02

    Have you tried opening a support request with Genesys Customer Care to troubleshoot this issue?


    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee