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Attach sip mapping >> userdata

  • 1.  Attach sip mapping >> userdata

    Posted 11-15-2021 19:33
    Hi guys, I'm having trouble mapping an IVR attach to userdata. The attach is received from mcp with the SIP INFO method, and following the guidance of the documentation, I created a section 'INFO' and another 'BYE' with the key userdata-1 and the value with the name of the attach SERVICO_DESTINO. I also left MSML with the option userdata-map-filter = *, but it's not working. The attach I'm getting and need to map to userdata is SERVICO_DESTINO=SNIPER_ANATEL_R2


    INFO sip:11945086655@10.174.178.57:5060 SIP/2.0
    Via: SIP/2.0/TCP 10.174.178.36:5060;branch=z9hG4bK00000000276899D092b399abcdef09
    Via: SIP/2.0/TCP 10.174.178.31:5070;branch=z9hG4bK000001BB1686441092b399
    From: <sip:MSML_GVP@10.174.178.57:5060>;tag=C849AFB0-8FB9-4B62-5FB2-2AA1783ED0F7
    To: sip:11945086655@10.174.1.200;tag=69B8F9C9-F4E9-41D0-8CA1-FA54BF42E986-769
    Max-Forwards: 69
    CSeq: 2 INFO
    Content-Length: 32
    Content-Type: application/x-www-form-urlencoded;charset=utf-8
    X-Genesys-GVP-Session-ID: CE1E600F-87B9-4604-539B-A1ECE558C232;gvp.rm.datanodes=2|1;gvp.rm.tenant-id=101_IVR_App_Default
    User-to-User: 00FA0800615DBA6192B37C;encoding=hex
    X-GenesysUser-to-User: 00FA0800615DBA6192B37C;encoding=hex
    X-GenesysSource-RTP_aux: 10.174.1.200:25754
    X-GenesysORIGEM: NGN
    X-GenesysSITE: GNA
    X-GenesysCONN_ID: 04e20305bc49c7b7
    X-GenesysANI_ENTRADA: 11945086655
    X-GenesysCallCenter: OI-BrT_OI_TV_Pre_Routing
    X-GenesysNETWORK_SWITCH: DC_BSA_SIP_ROUTER
    X-GenesysRP_ENTRADA: 62909990
    X-GenesysCustomerSegment: default
    X-GenesysServiceType: default
    X-GenesysServiceObjective: 20
    X-GenesysTAM_FILA: 0
    X-GenesysMSG_SUBROTINA_Analisa_interceptacao_URA: O servico (ATCH_SKILL) nao esta cadastrado na list com uma URA para interceptacao da chamada.
    X-GenesysMSG_SUBROTINA_Analisa_interceptacao_URA: O servico (ATCH_SKILL) nao esta cadastrado na list com uma URA para interceptacao da chamada.
    X-GenesysUDATA_CHAMADA: "User-to-User:00FA0800615DBA6192B37C;encoding=hex|Source-RTP_aux:10.174.1.200:25754|ORIGEM:NGN|SITE:GNA|CONN_ID:04e20305bc49c7b7|ANI_ENTRADA:11945086655|CallCenter:OI-BrT_OI_TV_Pre_Routing|NETWORK_SWITCH:DC_BSA_SIP_ROUTER|RP_ENTRADA:62909990|RVQID:|RVQDBID:|RTargetTypeSelected:100|RTargetRuleSelected:|RTargetObjectSelected:|RTargetObjSelDBID:|RTargetAgentSelected:|RTargetAgSelDBID:|RTargetPlaceSelected:|RTargetPlSelDBID:|RTenant:Resources|RTenantDBID:101|RStrategyName:NGN_SERV_HOMOLOGACAO_TOOLBAR_DC|RStrategyDBID:15585|CBR-actual_volume:|CBR-Interaction_cost:|CBR-contract_DBIDs:|CBR-IT-path_DBIDs:|RRequestedSkillCombination:|RRequestedSkills.:|CustomerSegment:default|ServiceType:default|ServiceObjective:20|SERVICO_DESTINO:|RP_HISTORY:|70002|ATCH_SKILL:SKILL_TESTE|ID_SERVICO:23999|TAM_FILA:0|ORIGEM_CHAMADA:CALLCENTER|ATIVA_URA_QUALIDADE:S|REDIRECT_CONTINGENCIA:N|Source-RTP:10.174.1.200:25754|MSG_SUBROTINA_Analisa_interceptacao_URA:O servico (ATCH_SKILL) nao esta cadastrado na list com uma URA para interceptacao da chamada."
    X-GenesysRTargetRequested: ?:SKILL_TESTE >= 9
    X-GenesysPegAG?: SKILL_TESTE >= 9: 1
    X-GenesysAPI_FRAMEWORK: SQLSERVER;INSRECHAMADA;SUCESSO
    X-GenesysGSIP_REC_FN: KF3LVKKIC91SV233EONHFMBUGS0ARCVT
    X-GenesysMODO_TRANSF: REROUTE
    X-GenesysID_SERVICO: 
    X-GenesysPegRejected: 1
    X-GenesysSERVICO_DESTINO: 
    X-GenesysRP_HISTORY: |70002|67000|67000
    X-GenesysATCH_SKILL: URA_DC_TESTE
    X-GenesysORIGEM_CHAMADA: URA
    X-GenesysATIVA_URA_QUALIDADE: S
    X-GenesysURL: /URA_Qualidade_20211001_05/Main_Start.jsp
    X-GenesysAPP_URA: URA_DC_TESTE
    X-GenesysURA_TDM: N
    X-GenesysREDIRECT_CONTINGENCIA: N
    X-GenesysRVQID: 
    X-GenesysRVQDBID: 
    X-GenesysRTargetTypeSelected: 100
    X-GenesysRTargetRuleSelected: 
    X-GenesysRTargetObjectSelected: 
    X-GenesysRTargetObjSelDBID: 
    X-GenesysRTargetAgentSelected: 
    X-GenesysRTargetAgSelDBID: 
    X-GenesysRTargetPlaceSelected: 
    X-GenesysRTargetPlSelDBID: 
    X-GenesysRTenant: Resources
    X-GenesysRTenantDBID: 101
    X-GenesysRStrategyName: SERV_URA_DC_TESTE
    X-GenesysRStrategyDBID: 17250
    X-GenesysCBR-actual_volume: 
    X-GenesysCBR-Interaction_cost: 
    X-GenesysCBR-contract_DBIDs: 
    X-GenesysCBR-IT-path_DBIDs: 
    X-GenesysRRequestedSkillCombination: 
    X-GenesysTIPO_TRANSFER: BEHIND
    X-Genesys-CallInfo: routed
    X-Genesys-geo-location: GVP_BSA
    Min-SE: 90
    X-Genesys-GVP-Session-Data: callsession=CE1E600F-87B9-4604-539B-A1ECE558C232;2;1;;;;Resources;IVR_App_Default;;0;record
    Supported: timer, uui
    SERVICO_DESTINO=SNIPER_ANATEL_R2

    #SIP/VolP

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    Anderson Oliveira
    Interaxa Brasil
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