Genesys Engage on-premises

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WDE Logout on Email Interaction

  • 1.  WDE Logout on Email Interaction

    Posted 08-26-2021 03:21
        How can we handle logout sessions for Social Media Interactions, as agents can not log out during voice calls and can handle through TServer Section "agent-emu-login-on-call" so similarly can we handle this for Digital Channels (e.g Email specifically).

    Note: Please don't share inactivity logout Options.



    Asim Shah
    C Square Consulting PVT Ltd

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