Genesys Engage on-premises

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  • 1.  Genesys send bye message after RTP (CN)

    Posted 09-06-2021 18:35
      |   view attached
    Hello my friends,

    We are facing the issue as the screenshot of the sip voip call.

    RTP (CN)


    John Duong Phan,
    Genesys Administrator at CMC

  • 2.  RE: Genesys send bye message after RTP (CN)

    Posted 09-07-2021 07:53

    Hi @Duong Phan,

    ¿Can you share the detailed view of INVITE and ACK SDP message?
    ¿Also share a little more info? ¿Is it a new deploy? ¿which is each endpoint (rm, sipserver,mcp,agent,recorder, etc)? ¿call flow?¿it happen always? ¿new carrier or old one? etc, etc.

    As far I known, on SIP signaling, CN could be "Comfort Noise", could be an endpoint set to make use of it. More info:

    Try to revise the messaging in the INVITE and ACK SDP signals to check what were the endpoint negotiate between them.
    Perhaps, it could help you.

    Saugort Garcia
    Interacciones Inteligentes S.A.

  • 3.  RE: Genesys send bye message after RTP (CN)

    Posted 12-16-2021 00:07
    Edited by Duong Phan 12-21-2021 22:38
    Hello Saugort Garcia,

    Thank you for your answer.
    This issue is from Telco site. And they fixed it.
    Thank you.
    John Phan

    Duong Phan