Hello,

We are using Genesys T-Server v81 with Avaya CM.
I want to play a ringback treatment in routing strategy (timeout variable but could be 30 seconds) in IRD but when the call passes the block with the treatment it does play.
What configuration is required, Genesys or Avaya, to achieve this?
We do have other busy treatments that work where the treatment type is 'IVR' and the treatment is a route point, switch type=2 but this is followed by a Pause treatment but did not think this was needed for the ringback.
Maybe the ringback can only be set up as a route point/Avaya vdn and I use IVR treatment type with timeout variable to control the length.

thanks,
#Telephony

Original Message------

Hello,

We are using Genesys T-Server v81 with Avaya CM.
I want to play a ringback treatment in routing strategy (timeout variable but could be 30 seconds) in IRD but when the call passes the block with the treatment it does play.
What configuration is required, Genesys or Avaya, to achieve this?
We do have other busy treatments that work where the treatment type is 'IVR' and the treatment is a route point, switch type=2 but this is followed by a Pause treatment but did not think this was needed for the ringback.
Maybe the ringback can only be set up as a route point/Avaya vdn and I use IVR treatment type with timeout variable to control the length.

thanks,
#Telephony

Hello

We do not have SIP in this environment.
thanks,

Wasim

------------------------------
Wasim Altaf
Capita IT Services Ltd.
------------------------------

Original Message:
Sent: 03-01-2020 08:34
From: Santosh Sundaram
Subject: Ringback on T-Server for Avaya CM

Hi

 

Firstly I hope that u are having the IVR in SIP Server and then pushing the call to the agent logged in Avaya TServer..

 

Please confirm if the above is the flow basis which I can suggest.

 

Cheers

 

Santosh Sundaram

Talk:   +91 981 955 4265

Skype: santoshs5

 

Original Message------

Hello,

We are using Genesys T-Server v81 with Avaya CM.
I want to play a ringback treatment in routing strategy (timeout variable but could be 30 seconds) in IRD but when the call passes the block with the treatment it does play.
What configuration is required, Genesys or Avaya, to achieve this?
We do have other busy treatments that work where the treatment type is 'IVR' and the treatment is a route point, switch type=2 but this is followed by a Pause treatment but did not think this was needed for the ringback.
Maybe the ringback can only be set up as a route point/Avaya vdn and I use IVR treatment type with timeout variable to control the length.

thanks,
#Telephony