A place to ask questions, connect with others, and stay in the know
Thanks for contacting us and sorry for the delay in response. We recommend that you open a support request with Genesys Customer Care to troubleshoot this issue because it relates to advanced network communication analysis, log review, and more. Meanwhile, we would like to reiterate that the architecture with Workspace SIP Endpoint running against a VDI environment is not designed to fit all the types of customer networks. The communication from WDE that runs in VDI to Workspace SIP Endpoint that runs locally cannot be successful always. Subsequent to that, a new architecture was introduced based on Genesys Softphone that is closer to the industry standard for the support of VoIP in a VDI environment. This architecture ensures better connectivity between the local workstation and the VDI session. To learn more, refer to this page - https://docs.genesys.com/Documentation/SP/Current/dep/SoftphoneWDERegards,SandhyaGenesys Information Experience
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.